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"Very friendly staff. We were surprised that breakfast wasn't part of the rental rate. The restaurant food was delicious, but expensive. We stayed at the inn in early May, so many services were on "break.""

"Lovely staff, great location, comfy beds. My only complaint is that the walls are thin and we could hear our neighbours - bring a fan for white noise and this will help as the built in fan/ac would turn off/on when the room was at temperature. Nothing fancy but great price!!"

"Hot tub are great. Breakfast was decent. Staff was great and check out time at noon helped"

"Clean, comfortable, enjoyed the fire place. "

"Window did not shut and tape around the ac unit in the window"

"Great location on Banff Avenue. Extremely friendly and helpful staff -- provided us passes for the Roam bus to the gondola and rented us bear spray (free if not used). Beautiful suite, nice bar for drinks and hot tubs to soothe tired muscles post-hike."

"staff were very pleasant , provided doggie bowls and bed for our pet to use as well gave him a toy to chew and keep. breakfast buffet had a great selection of food eggs potatos bacon bagels cereal , everything was fresh and delicious and woukd recommend "

"Our room is clean and staff are helpful. Daily breakfast is provided. Coffee and tea are available 24 hours. There is a coin operated laundry facility on premises. Overall we enjoy our stay. The a/c is too loud, we have to turn it off at night to avoid the thundering fan noise."

"Our stay here was amazing! Staff were accommodating & very friendly - check-in, housekeeping, restaurant/bar - all of them! The property was beautiful, the roof-top hot tubs & area were great and location was perfect. It was only a 4-minute bus ride or 15-minute walk down to the main hub for shops & restaurants, and approx 17min to the gondola. The bus stop is right outside the hotel for drop-off and right across the street for pickups, so it was close to the action without being right in the middle of it. The only downside I can think of was that while we were told about the restaurant at the hotel next door, it was not noted that they also had a great coffee bar & sadly, we only discovered it the day before we left. Next time we will make sure to explore our surroundings a bit sooner. We would stay here again in a heartbeat and definitely hope to do so!"