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"Our toilet was leaking on the floor from the base and looked like it had been for awhile. Yummy. The pillows were about the smallest I have seen lol. Think square decorative type. Bed is firm if that's your thing. AC is dated and loud but thankful we had it. Room service was good. Breakfast was ok. Coffee shop was meh. We had to ask for more towels and toilet paper. Room was clean-ish if you didnt look too close. The staff was incredibly nice and the hotel itself is pretty cool. Definitely check out the fire stairs if you stay. Its a perfect location for walking to the shops and hotsprings. We didnt pay for parking because we parked on the street. I do think its silly to charge your guests parking after they pay to stay in the hotel and mostly likely eat and drink there too. I probably wouldn't make this my first pick if I came back but if it was all I could get, it would be ok."

"staff were very pleasant , provided doggie bowls and bed for our pet to use as well gave him a toy to chew and keep. breakfast buffet had a great selection of food eggs potatos bacon bagels cereal , everything was fresh and delicious and woukd recommend "

"Our room is clean and staff are helpful. Daily breakfast is provided. Coffee and tea are available 24 hours. There is a coin operated laundry facility on premises. Overall we enjoy our stay. The a/c is too loud, we have to turn it off at night to avoid the thundering fan noise."

"Our stay here was amazing! Staff were accommodating & very friendly - check-in, housekeeping, restaurant/bar - all of them! The property was beautiful, the roof-top hot tubs & area were great and location was perfect. It was only a 4-minute bus ride or 15-minute walk down to the main hub for shops & restaurants, and approx 17min to the gondola. The bus stop is right outside the hotel for drop-off and right across the street for pickups, so it was close to the action without being right in the middle of it. The only downside I can think of was that while we were told about the restaurant at the hotel next door, it was not noted that they also had a great coffee bar & sadly, we only discovered it the day before we left. Next time we will make sure to explore our surroundings a bit sooner. We would stay here again in a heartbeat and definitely hope to do so!"

"Clean room"

"Hands down, best hotel in town!"

"Decent place to stay in Banff"

"Loved the cave pool. Room was quite clean. We were upgraded upon arrival. "

"We did not eat at the resort. Room was equipped with basic kitchen supplies, fridge, microwave, coffee maker and cook top. "