Find Hotel with a Concierge in Riviera Maya

"It wasn’t what I expected but it’s ok. "

"Pool was amazing, rooms we switched twice and they both had issues, we meet a couple that also had to switch rooms twice and still had problems every time. All restaurants were good. Staff some were nice others weren't. "

"I felt like I was in heaven on earth! It was clean, entertaining, and the best place I’ve ever been to. "

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."

"Good job,will come back soon!👍"

"Best resort I have been to in Mexico or anywhere else. The food and staff were great and amazing property."

"Everything was nice and pretty l. The food needs some updating. The food pretty much is the same variety for all 3 courses. I will 7 of 10"

"The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned "

"The number of activities is huge. I like that! The food was Excellent. More effort to keeping the beach in good condition would help your cause. A better system for walk up bar service. Within our party of 6, all but one of us experienced que jumping, which led to arguments. Lines on the ground where people need to line up for drink service. "