Otonomus Tulum provides amenities like a terrace and laundry facilities. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Tulum is home to Otonomus Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Along with an outdoor pool, this smoke-free aparthotel has spa services and concierge services. WiFi in public areas is free. Additionally, laundry facilities and tour/ticket assistance are onsite. Each apartment boasts a tablet computer and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Housekeeping is available on request.
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Kitchens offer refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Wheelchair-accessible parking and van parking available
Kitchen
Cookware, dishware, and utensils
Freezer
Kitchen island
Refrigerator
Stovetop
Bedrooms
Bedsheets provided
Bathroom
1 bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Living spaces
Separate dining area
Entertainment
55-inch smart TV with digital channels
Tablet computer
Outdoor areas
Deck/patio
Terrace
Laundry
Laundry facilities
Washer/dryer
Comfort
Air conditioning
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Stair-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Smoking not allowed
Services and conveniences
Change of bedsheets (on request)
Change of towels on request
Concierge services
Guidebooks
Housekeeping (on request)
Limited-hour front desk
Meal delivery service
Tour and ticket assistance
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
48 units
Bed sheets changed on request
Housekeeping (on request)
Individual decor
Towels (changed on request)
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 10:00 AM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Check-out instructions
The host requires you complete the following before checking out:
Turn off the lights and lock the doors
Access methods
Access code, front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of USD 50 will be collected before check-in.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum
Frequently asked questions
Does Otonomus Tulum have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.
Is Otonomus Tulum pet-friendly?
No, pets are not allowed at this property.
How much is parking?
There is free parking nearby.
What time is check-in at Otonomus Tulum?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Otonomus Tulum?
Check-out is at 11:00 AM.
Where is Otonomus Tulum located?
Situated in Tulum, this aparthotel is within 1 mi (2 km) of SFER IK and Tulum Beach. Jaguar Park and Tulum National Park are also within 2 mi (3 km).
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Reviews
Otonomus Tulum Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.0
Cleanliness
8.4
Amenities
9.0
Property conditions & facilities
Rating 10 - Excellent. 147 out of 231 reviews
10 - Excellent
147
Rating 8 - Good. 45 out of 231 reviews
8 - Good
45
Rating 6 - Okay. 15 out of 231 reviews
6 - Okay
15
Rating 4 - Poor. 8 out of 231 reviews
4 - Poor
8
Rating 2 - Terrible. 16 out of 231 reviews
2 - Terrible
16
Reviews
10/10 Excellent
Charbel
7 January 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
the room was so clean and i enjoyed the stay a lot additionally the staff was so friendly !!!
Charbel
Stayed 1 night in Dec 2025
8/10 Good
Lisa
18 January 2026
Liked: Cleanliness, property conditions & facilities, communication
Rooms were clean and spacious. Staff was very accommodating
Lisa
Stayed 7 nights in Jan 2026
10/10 Excellent
Elie
5 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a Wonderful stay , the hotel is clean and the service was amazing!
Elie
Stayed 1 night in Dec 2025
10/10 Excellent
Kayla Woneda
23 January 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved that this place was so spacious and beautiful! There wasn't too many front desk staff but the pool and lighting was great! I loved how the rooms came with washer/dryer, a full kitchen and a stove top. My friends and I got a pool on top of ours and it was beautiful!
Kayla Woneda
Stayed 3 nights in Sep 2025
10/10 Excellent
Melissa
8 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy check in, friendly staff, clean rooms, comfy beds and a good location. My family loved seeing the sunrise over the ocean from the roof.
Melissa
Stayed 2 nights in Dec 2025
10/10 Excellent
Silvia Odalis Santaolalla
7 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was great! Great staff as well
Silvia Odalis Santaolalla
Stayed 4 nights in Nov 2025
10/10 Excellent
Alea
26 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Responsive concierge, beautiful abs peaceful location surrounded by beautiful views. 6 min drive to beach.
Alea
Stayed 4 nights in Dec 2025
10/10 Excellent
Khalil
26 September 2025
Liked: Cleanliness, property conditions & facilities, communication
Clean rooms and amazing staff , I highly recommend this place , so peaceful and quiet.
Khalil
Stayed 1 night in Sep 2025
10/10 Excellent
blair albert
16 November 2025
Liked: Cleanliness, property conditions & facilities, communication
The room was good, pool was great and Kurt at the front desk was the highlight, he was always helpful and full of information on Tulum.
blair albert
Stayed 14 nights in Nov 2025
10/10 Excellent
Jesse
19 January 2026
Liked: Cleanliness, property conditions & facilities, communication
Hotel was nice and staff were awesome. Hotel is a little remote not much around it so you have to drive or taxi. The road to the beach is a little sketchy to walk with no shoulder. But overall it’s a nice hotel. Will be nice when they finish the gym and have a few amenities. Staying at other hotels in tulum I wish it had a small restaurant for breakfast at least since it is a bit isolated from town and not that best walk on the road to the hotel zone.
Jesse
Stayed 5 nights in Jan 2026
10/10 Excellent
Fady
14 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Five stars aren’t enough. The room was spotless, the staff were absolute gems, and the vibe made leaving emotionally difficult. Would happily get lost here again
Fady
Stayed 1 night in Dec 2025
10/10 Excellent
DESIREE
16 October 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very helpful, place was clean in room and public areas, quiet for the most part (little construction work next door)
DESIREE
Stayed 3 nights in Oct 2025
8/10 Good
norman
31 December 2025
Liked: Cleanliness, property conditions & facilities, communication
Long wait for check in and no hot water for shower. Otherwise place was clean.
The place was clean only issues upon arrival the room was given away. No water on two occasions they fixed after we notified them. Not far from beach a short bike ride or scooter rental. Also the ocean view is lol. You can see it but barely. If you’re a smoker this is not the place for you. No elevator but stairs aren’t bad.
Tanya
Stayed 4 nights in Jan 2026
10/10 Excellent
roy
14 November 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Otonomus Hotel is absolutely amazing. The entire experience is fully automated, smooth, and hassle-free. From check-in to room access, everything works perfectly. The hotel is modern, clean, and truly delivers an excellent stay. Highly recommended!
roy
Stayed 1 night in Nov 2025
8/10 Good
Laura Lee
5 September 2025
Liked: Cleanliness, room comfort, communication
Great stay
Kurt and all the staff friendly and awesome !
Laura Lee
Stayed 6 nights in Aug 2025
10/10 Excellent
Michelle
30 November 2025
Liked: Cleanliness, property conditions & facilities, communication
Clean, modern and we had an amazing 2-day stay. Kurt the front desk manager was super helpful and we would definitely stay here again next time we’re in Tulum. It’s near the beach and all the restaurants plus shopping. We knew Tulum would be expensive, but honestly, I’m not sure if it’s worth it and I thought California was expensive.
The property looks amazing and the service was phenomenal!
Gilbert
Stayed 2 nights in Jul 2025
10/10 Excellent
Roman Horacio
1 September 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
BRAND NEW NICE AND CONFORTABLE PLACE!
Roman Horacio
Stayed 5 nights in Aug 2025
10/10 Excellent
Miguel
21 June 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and private, we will definitely come back
Miguel
Stayed 1 night in Jun 2025
10/10 Excellent
Lexi
17 September 2025
Liked: Cleanliness, room comfort, communication
Loved this hotel. It is apartment style - would be great for long term stays. 7 min scooter ride from the beach. Nice pool and private pool at many of the rooms. Very convenient to be able to rent quads and scooters from there. Helpful concierge!
Lexi
Stayed 3 nights in Aug 2025
10/10 Excellent
Janeira
29 August 2025
Liked: Cleanliness, property conditions & facilities, communication
The staff was very accommodating. New property nice and clean great location. I definitely will come back.
Janeira
Stayed 5 nights in Jun 2025
10/10 Excellent
Diana
9 September 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.
Diana
Stayed 4 nights in Aug 2025
10/10 Excellent
patrick
31 March 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was so peaceful and relaxing state, I truly love the location and all the staff over there highly recommenders
patrick
Stayed 1 night in Mar 2025
10/10 Excellent
Giuliana
2 April 2025
Liked: Cleanliness, property conditions & facilities, communication
I had an amazing stay here! The staff were very attentive and the rooms were clean and comfortable. I highly recommend this hotel for anyone visiting Tulum!