Hotel el Moro

Property class: 2.5

Choose dates to view prices

Puerto Morelos Town Square and Puerto Morelos Beach are located near Hotel el Moro, which provides a rooftop terrace, a garden, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Room

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Studio Suite

Room

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Luxury Double Room, 1 Bedroom

Room

Luxury Double Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Basic Single Room

Room

Basic Single Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Room

Room

Standard Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Puerto Morelos, Hotel el Moro is near the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Scuba diving, snorkeling, and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Puerto Morelos travel guide
Map
Av. Javier Rojo Gomez, SM 2, M. 5, L. 17, Puerto Morelos, QROO, 77580

What's nearby

  • Two people sitting on wooden benches under a thatched roof, overlooking a body of water.
    Arrecife de Puerto Morelos National Park
    2 min walk - 0.2 km
  • A carved stone sculpture on a sandy beach with boats in the background.
    Ojo de Agua Beach
    2 min walk - 0.2 km
  • A sign with 'Puerto Morelos' and 'Turismo' written on it, surrounded by benches and palm trees.
    Puerto Morelos Town Square
    2 min walk - 0.2 km
  • Faro Inclinado
    2 min walk - 0.2 km
  • Puerto Morelos Artists’ Cooperative
    2 min walk - 0.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    22 min drive

Restaurants

  • Punta Corcho
    3 min walk
  • La Sirena Restaurant, Lounge and Sports Bar
    2 min walk
  • Chimichurri
    2 min walk
  • Mem Al Mare
    3 min walk
  • Pelícanos Restaurant & Marina
    3 min walk

About this property

Hotel el Moro

  • Hotel near Puerto Morelos Town Square
  • Located close to Puerto Morelos Beach, Hotel el Moro provides a rooftop terrace, a garden, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool
    • Free self parking
    • Buffet breakfast (surcharge), an area shuttle, and concierge services
  • Room features
  • All guestrooms at Hotel el Moro offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Showers and free toiletries
    • 45-inch flat-screen TVs with cable channels
    • Balconies or patios, wardrobes/closets, and ceiling fans

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Frequently asked questions

Does Hotel el Moro have a pool?

Yes, this property has an outdoor pool.

Is Hotel el Moro pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel el Moro?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel el Moro?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel el Moro located?

Situated near the beach, this hotel is steps from Puerto Morelos Town Square, Ojo de Agua Beach, and Puerto Morelos Artists’ Cooperative. San Jose Catholic Parish and Faro Inclinado are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel el Moro Reviews

8.2

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 75 out of 200 reviews
Rating 8 - Good. 87 out of 200 reviews
Rating 6 - Okay. 23 out of 200 reviews
Rating 4 - Poor. 8 out of 200 reviews
Rating 2 - Terrible. 7 out of 200 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was in the center of downtown. Everything was there, shopping, dining and the beach. Will definitely be back.
Stayed 6 nights in Mar 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Peaceful and quiet. Kids had fun in the pool and the dining options near by was great. Walking distance to stores.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Sweet, comfortable, convenient, modest hotel close to the main square. This location makes it a little noisy since there are a lot of bars and restaurants nearby. It’s a great value for the money if you are not looking for luxury. Staff are friendly and helpful. Eggs, toast and fruit for breakfast. We felt very safe.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service
Great for a short stay. Close to the beach. Nice breakfast. Helpful staff. Basic amenities. Stairway tough to maneuver with luggage. Noisy during the day.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a safe place. The breakfast is very authentic and pretty good. The sheets are polyester. The property is noisy at night due to fun activity around the hotel. Take the good with the bad I guess.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service

Shady

The hotel is quite overpriced for what you get- its very authentic and payinv over 200 bucks for 1 night seemed over the top.Location is good. The front desk man tried to swindle us on a taxi saying we had to pay him what woukd have been 400 pesos more than it shohld have been to go to the airport. We walked out disgusted he thought we were stupid tourists to be taken advantage of.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel..old mexico ..charm location is perfect ..near the beach and may places to eat!!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Super close to center and very helpful staff!
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo stay
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to stay in the hotel. High recommend. The only problem is it was hard to find a parking
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Cute hotel, kind of a jungle feel. Lots of music at night though.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the "wifi zones" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Charming hotel you knew you were in Mexico. Not for people expecting modern and new. I would not hesitate to stay again. Staff beyond friendly and helpful
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Second room I was in felt like I was in staff housing.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was greatonly issue wass noise from drill machine out back accross the road
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind but limited English, not a complaint, just a comment. The room was clean and comfortable. You can't flush the toilet after using toilet paper, not uncommon in Mexico but visitors need to know. Our air conditioner was a little funky, it is difficult to get ice, there is no in room coffee but you will get a delicious breakfast and coffee starting at 7:30 AM. The pool picture is deceiving, it isn't really great. The view from the roof top is though! Great location! We felt safe and will stay again for a couple of days. Not enough amenities for a week for us.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una excelente ubicación cerca de playa, restaurantes a pie,
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Nos gustó mucho la hubicación y los alrededores. No nos gustó que nos toco una habitación muy pequeña en el tercer piso.
Stayed 9 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel céntrico recepcionistas ambles muy tranquilo en mi experiencia desayuno incluido, céntrico todo muy bien no será el mejor hotel pero le doy 4 de 5
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Liked: Staff & service, room comfort

Preocupante

No funcionaba la TV, la piscina estuvo sucia los 3 días. Las toallas no las cambiaron un día y el desayuno es muy basico
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Habitaciones amplias
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Muchas gracias atencion de primera estuvimos muy agusto
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have this hotel excellent ratings. I would like to mention to readers it is not the Ritz or Hilton by far, due to the age of the property, however, the courteous staff, location and onsite pool cannot be beat on this strip of Javier Rojo Gomez. It is very true to the old days of Puerto, when there was a dirt road leading into the portside from the highway, that was my first visit to Puerto in the 80's. We booked a return trip before we checked out. The staff is very helpful.