Find Resorts & Hotels with Spas in Puerto Aventuras

"Kids club was great, activities and entertainment were great. We will go back!"

"This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!! "

"Clean facilities, tentative staff, and everything was functional in the room. Food was 7/10."

"Animals galore, monkeys, deer, etc. the staff was amazing. The food was mid. "

"great pools, helpful staff, activities offered daily"

"I was very disappointed with not having Secruity on path ways . Every night between 11pm and 4am in morning there was someone intoxicated scream , fighting. I have no problem with individuals having a a good time that was too much. You go on Vacation to relax but it's hard to do when individuals are waking you up. The food was great and staff was wonderful but didn't make up for the persons that were intoxicated between 11pm and 4am"

"The room decor looked great, however as soon as you come into the room the smell is bad. The resort itself is pretty, kids pools are great. The ocean was not.. too much seaweed, the cleaning crew cleaned seaweed with truck between 9 am - 1pm right when you are at the beach.. not good, smelly, blocking the view."

"Ask about the picture package so you don’t miss out on memories before you get out to the park"

"First off I want to say that I had a wonderful time. The property is beautiful and the food was amazing. I stayed here with my grandma for a week and we had a blast. I gave the hotel 4 stars because there were a lot of things that could have been better. The first night we checked into our ocean view room and I couldn't see the ocean at all. I was very disappointed especially with the extra cost I paid to have that and to be in an "elite room". Really all I wanted was the ocean view. Luckily I called them and they moved us to the far end and up 2 floors which allowed us to have an actual video so they made that better and I appreciated that. There was a bug problem in the new room however, we had 2 cockroachs and tiny little bugs. We called them and they sprayed the room and got rid of them. Another thing that was odd was the layout of the room, which they had no control over obviously but it was a strange layout if you aren't staying there as a couple. The tub is in the middle of the room and there is no door to have any privacy when you are showering or in the tub. It's not an adults only hotel so that was disappointing. The last riu palace resort we stayed at was absolutely amazing and the room was huge and definitely a better layout. But again, these things were small issues and the hotel worked very hard to fix it. I would stay here again and thought everyone was super nice. "