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"Easy access to airport shuttle. Polite driver"

"Staff went out of their way to make sure my experience was A+!!! Beautiful hotel!"

"Very good."

"Excellent hotel located 5 mins walk from Roma Termini station. It’s nearby to major tourists attractions and many restaurants. You can walk 30 mins to Trevi Fountain, Pantheon and shopping at Via Del Corso. Viva Roma :) "

"I highly recommend you go up to the roof top terrace to see the view (free for hotel guests). Also, the breakfast is really good. Such a great way to start the day before exploring the city. I strongly suggest choosing this option when you book. "

"Excellent location for our stay and nice clean modern room with great views over the city "

"The hotel was very convenient for the station and all the sites."

"Location is very good . Center of city "

"I have stayed at many Grand Hyatt properties, but my experience at Grand Hyatt Athens was deeply concerning due to critical communication failures and lack of support during a distressing situation. During my stay, there was a citywide taxi strike—information that was never communicated to us at any point by the hotel. As international visitors, this was not a minor detail; it directly impacted how safely we could move around the city. Unaware of any alternatives, we relied on crowded public transportation, where I was subsequently the victim of a robbery. While I understand the hotel is not responsible for the crime itself, the situation could have been avoided had we been properly informed. I later learned the hotel offers private transfer services, yet this option was never presented to us—especially critical during a taxi strike when safer, controlled transportation should have been proactively communicated. After the incident, I called the hotel from the police station in a distressed state seeking assistance. Despite being approximately 10 minutes away, I was told I would need to walk 20 minutes to a pickup location and wait up to two hours for a scheduled transfer—something that had never been explained during my stay. Only after expressing significant distress was I offered an immediate pickup for an additional €45. This response demonstrated a lack of urgency, empathy, and basic duty of care in a moment involving guest safety."