Search Apartments in Mascota

"Overall, we had a great stay at the RIU. The property was beautiful, the staff was friendly, the food was good, clean room, great service from employees and we truly enjoyed our vacation experience. The only disappointment was that for three mornings in a row, our room had no internet, phone, or TV service. This made it impossible to call room service or other hotel services, contact other rooms, or simply relax and watch TV while getting ready in the morning. What was more frustrating was the response from the front desk. Each time we reported the issue, we were simply told that “IT would be notified,” but there was never an apology, sense of urgency, follow up, or offer to help offset the inconvenience. I was not looking for a free night or discount, just better customer service and a genuine effort to address the issue. Again, overall we enjoyed the resort and had a good time, but communication and responsiveness regarding ongoing guest issues could definitely be improved."

"Staff very nice, clean rooms, last time we were there they gave us upgraded rooms but nos this time 😔 anyway rooms are clean."

"En general la atencion fue buena,"

"Beautiful….."

"Pésimo proceso de check in, me dejaron esperando casi 3 horas en la carretera y en el sol, pidiendo que pagara un fee extra si quería entrar, jamás regresaré pésimo staff"

"The pool was good, less loungers and took almost 25mins for staff to arrange couple extra. "

"Great staff!! Loved our room and the beautiful beach view. The pools weren't freezing."

"El staff es excelente, lo mejor. Alberca es buena. La comida debe ser cambiada y supervisada. Es lo peor del hotel."

"Las habitaciones son muy comodas, amplias y limpias. El Spa excelente, muy relajante y un servicio impecable. La comida es muy rica y la atención del staff es la mejor. Lo recomiendo ampliamente, las albercas y espacios exteriores son muy lindos y te sientes completamente desconectado. "