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"Stunning hotel and spa but I feel the rooms do let it down and don’t match at all. Breakfast was incredible but expensive. Sadly only got offered 50% off an upgrade when the hotel was empty. Glass table in room was very scratched and decor just boring if I’m honest. Bathroom - shower door didn’t go to the floor so made bathroom floor very wet and dangerous. Shower was okay and toiletries felt watered down. Staff were as helpful as they could have been. Allowed to drop bags off outside hotel but nearest NCP is £33 for 24 hours. Was very lucky to find a space on the road next to hotel but only 5 spaces. Card for the room stopped working twice also."

"Great location and room was perfect for a base to explore. Breakfast was included in the stay so we went for the cooked breakfast. With a little more care in cooking this would have been lovely. The sausages were solid and the hash browns were very soggy. Lots of other options though and would definitely stay again"

"Free breakfast is a great option to have with changes daily. Rooms were clean and large in size No complaints!"

"Desde as recepcionistas, a localização, qto gde. Foi td excelente . Grata por td"

"Food was delicious Shower had a massive clump of hair stuck to the shower wall Couldnt face having shower as felt it hadnt been cleaned properly Otherwise nice stay "

"Room was clean and spacious unlike some other airport hotels, bar snacks were tasty if a little expensive, the staff were very smart and attentive "

"As always, the clock tower is very clean, the staff is unbelievable and super helpful, the hotel is stunning, the breakfast is definitely the best I’ve had in the UK, and the location is very central. We actually walked from the Piccadilly train station to the hotel, no issues."

"Check in was painful with the need to scan s Qr code and fill in a form when all our details are already on the system when we booked. No tea making facilities in rooms. Staff wete great but big queues due to mobile registration. What happens if there is someone who doesn't do mobile qr codes? "

"Stayed for 1 night, and will book again. This place for the money is fantastic. Staff pleasant,helpful,informative,nothing is too much to do for you. Room...very good basic,comfortable bed,choice of pillows,and very clean. Breakfast... Plenty of choice and as much to eat as you want.The quality of the products,bacon,sausage etc..all very hot food.I definately recommend a stay here."