Cranley Hotel London

Property class: 3.5

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Reviews

4.8 out of 10
Close to Natural History Museum and Royal Albert Hall, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

Executive Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Room

Standard Room, 1 Double Bed

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Double Room (with Four Poster Bed)

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Traditional Suite

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Penthouse

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Air conditioning
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About the neighborhood

Located in London City Centre, a neighborhood in London, Cranley Hotel London is near a metro station. Royal Albert Hall and Natural History Museum are cultural highlights, and travelers looking to shop may want to visit Oxford Street and Kensington High Street. Check out an event or a game at Stamford Bridge Stadium, and consider making time for London Eye, a top attraction not to be missed. Visit our London travel guide
Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA

What's nearby

  • A historic building with two prominent towers and intricate architectural details.
    Cromwell Road
    5 min walk - 0.4 km
  • A grand hall with high vaulted ceilings, arched windows, and a central staircase.
    Natural History Museum
    10 min walk - 0.9 km
  • A historic building with red brick architecture, a statue, and a clear blue sky.
    Imperial College London
    12 min walk - 1.0 km
  • A busy street with a prominent High Street Kensington Station sign, a glass-fronted store, and a sushi restaurant.
    Kensington High Street
    15 min walk - 1.3 km
  • A large, historic building with a dome and classical architecture.
    Royal Albert Hall
    16 min walk - 1.4 km

Getting around

  • Gloucester Road Underground Station
    6 min walk
  • West Brompton Station
    13 min walk
  • London City Airport (LCY)
    60 min drive

Restaurants

  • Fait Maison
    5 min walk
  • Humphrey's Bar & Brasserie
    4 min walk
  • ESQ
    6 min walk
  • The Stanhope Arms
    5 min walk
  • Burger King
    6 min walk

About this property

Cranley Hotel London

  • Boutique hotel near Kensington High Street
  • Close to Natural History Museum and Royal Albert Hall, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Limo/town car service, continental breakfast (surcharge), and bike rentals
    • A 24-hour front desk, concierge services, and a reception hall
    • Free newspapers, a front-desk safe, and an elevator
    • Guest reviews speak well of the location
  • Room features
  • All guestrooms at Cranley Hotel London feature comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
  • Other amenities include:
    • Designer toiletries and hair dryers
    • TVs with cable channels
    • Heating, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 9.95 per person
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Area rugs in public areas
  • Elevator

More

  • 3 buildings
  • 4 floors
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Cranley Hotel London ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Cranley Hotel London ?

Check-out is at noon.

Where is Cranley Hotel London located?

Located in London City Centre, this boutique hotel is within a 15-minute walk of Cromwell Road and Natural History Museum. Royal Albert Hall and Hyde Park are also within 1 mi (2 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cranley Hotel London Reviews

4.8

5.0

Cleanliness

8.6

Location

5.6

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 90 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 226 out of 1000 reviews
Rating 2 - Terrible. 363 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was shut when we arrived and still haven’t been given a refund
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

London theatre trip

The hotel was dirty, we asked to move rooms because the sink was broken and blocked, the room we were move too the air conditioning was broken, the bed was damaged(we have photos) the were on the ground floor and the windows didn’t lock room was dirty and the breakfast was a plate of bead to toast and on our last day we were asked to leave the hotel early as we were informed the hotel was closing down that day and the bank was for closings on them so we had to leave by 12, all in all one of the worst stets we have had on through hotels.com
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. It is a scam, the hotel is nothing like the photos of the website. It is disgusting, unsafe and a hovel
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
bed was undone when I got the room
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Room basic, dated but clean. Breakfast poor. Location excellent.
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

The hotel was nothing like an “upscale hotel” Dirty, damaged and needs a lot of work done. Looks nothing like the photos advertised. And what’s with the big holes cut out of the windows?! Would never stay there again
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Perfekt läge

Enkelt hotell. Tyst på kvällar och nätter. Små rum. Enkelt boende. Nära till buss och tunnelbana. Flertalet frukost och kvällsrestauranger i området.
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

It is much more worse than you could dream.

I have stayed in some dives in third world countries, but pretty sure the Cranley may have been the worse ever for me. Too many issues to list, but the promo photos are far from accurate and I wish I taken some of my own to update with. Still, the WiFi worked fine.
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skulle inte låta min hund bo här!

Det värsta stället jag varit på, en sanitär olägenhet jag skulle inte ens låta min hund bo här. Det är en skam att Hotels.com ens har det här hotellet med. Det är ren och skär vilseledande information. Efter att ha sett rummen, jag fick se två olika, så valde jag att ta in på ett annat hotell. Ingenting stämmer med bilderna. Det är fullkomligt vidrigt. BO INTE HÄR!
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos and amenities advertised are false. Do not book here. 20 people told us when walking in that the place was not as advertised. Dirty establishment.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fawlty Towers

This hotel is in the hand of reciver administrator and should have never been promoted.. no staff, no facilities, ripped furniture, no kettle, no towels. It was every one's opinion whom was staying there. I shall be claiming my money back
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should be taken off expedias list. It is the most run down disgusting dirty hotel I have ever stepped foot in and then walked out!
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Bra läge men det enda som var bra med detta hotell. Gammalt, slitet, lortigt o oengagerad personal. Frukosten är rostbröd med ost, jucie o frystorkat kaffe.
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambres délabrées, wc qui ne fonctionnent pas, humidité dans la chambre, literie pas changée, service de chambre inexistant. Après s’être plains, nous avons eu une autre chambre légèrement mieux mais avec de l’humidité au sol, pas de clé de chambre. La literie n’as sûrement pas été changée entre les Clients précédents et nous. Des paquets de cigarettes traînaient dans la chambre. Lavabo bouché
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid avoid avoid

Where to begin? Dirty, shabby, staff with bad attitude, awful breakfast, bad plumbing, no internet and they do not have a restaurant as advertised. This hotel should not be open. It’s like Fawlty Towers without the laughs. The only positive was that we bonded with our co residents as to how awful it was.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid avoid avoid

Where to begin? Dirty, shabby, staff with bad attitude, awful breakfast, bad plumbing, no internet and they do not have a restaurant as advertised. This hotel should not be open. It’s like Fawlty Towers with the laughs. The only positive was that we bonded with our co residents as to how awful it was.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The photographs are a lie

This hotel is a run down , dirty and nobody gives a dam about standards . Please remove it from your website as it is false advertising as is just ripping people off .
Food left out in a hot room
Dirty tablecloth
Dirty stained carpets which have never seen a vacuum cleaner
This was left in the bathroom on arrival one towel between two people and the bed was not made up.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hold jer fra Cranley hotel London

De er det værste hotel jeg nogensinde har været på - Der var ingen SERVICE overhovedet - morgenmaden som de kalder international, bestod af toastbrød en meget meget tynd skive ost ligeså tynd tror det var kyllingepålæg, marmelade, kaffe var puler - og der manglede hele tiden et og andet - kopper - glas - og hele tiden varm vand til kaffe / te, total U interesseret, medarbejder, kan overhovedet ikke anbefale dette såkaldte hotel.
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a scam! Stay away!

Do not book this hotel! You will be extremly disapointed! Its nothing like The Pictures you see om hotel.com or The website! Its dirty, worn out and in short a scam!
Stayed 3 nights in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Everything else is terrible.

Nice quiet street along from Gloucester road. We were on top floor, stairs carpet is a trip hazard. Room looks nothing like the photos. Very hot even with window open and a/c not working. Taps leak in basin. Toilet not clean. Basin does not drain. Curtains don't fit and falling off rail. Breakfast. Fine if you like instant coffee, cheapest white bread, processed cheese wrapped slices. Margarine not butter. No fruit or yoghurt.
Stayed 1 night in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice from the outside. Seating area outside could have been tidier. Rubbish and cigarette ends. Had to ask for Towels no glasses to drink out off. No tea or coffee facilities in the room. Bathroom was alright apart from the brown stain in the bath. Unable to open the windows need some attention paint wise. Furniture outdated and broken no handle on one draw and no bottom in another. Breakfast was a disappointment not what i call Continental Breakfast.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DES VOLEURS - c'est un scam!

Pire hôtel de ma vie. Du jamais vu. C'est bien simple mon mari et moi même n'avons pas pu y passer plus de 5 minutes. J'attends un retour de l'équipe d'hotels.com avant de signaler cet "hôtel" aux autorités de santé publique. Des tâches partout sur le sol, des draps sales, plein de poils et de taches, des rideaux déchirés et sales, des serviettes de toilettes déchirées, des bed bugs sous le matelas, des pochons de drogue sous le lit, des éclaboussures aux murs, des portes qui ne ferment pas, les lumières de la chambre qui ne fonctionnent pas et j'en passe! C'est bien simple, ce lieu est une fraude, les photos sont mensongères, retouchées, l'équipement listé est inexistant, c'est une honte qu' hotels.com continue de collaborer avec cet hotel après les nombreuses plaintes déposées par les clients. Ils sont PLUS qu'au courant de ce qu'il se passe là-bas mais décident de continuer à voler l'argent des gens puisqu'il n'est pas possible d'être remboursé. Je précise que bien qu'étant membre "GOLD" hotels.com avec plus de 80 nuits réservées avec le site en quelques mois, et étant enceinte de plus de 6 mois; hotels.com nous a laissés À LA RUE à Londres après nous avoir promis de nous envoyer une solution de relogement qui n'est jamais arrivée. des heures de discussions avec eux pendant 3 jours pour rien du tout. Je ne vais pas en rester là, c'est une certitude.
Stayed 4 nights in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider war das Personal überhaupt nicht an seinen Gästen interessiert und wirkte fast schon gelangweilt. Die Einrichtung ist ziemlich in die Jahre gekommen und könnte an der einen oder anderen Stelle renoviert werden. Schade war auch, dass das Frühstück ein totaler Reinfall war. Allerdings war die Lage ganz schön und nicht weit entfernt von der Untergrund Station.
Stayed 5 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly rude and dismissive. We arrived and there was no room ready. We were dismissed from the premises and told to come back in 3 hours. Upon our return, we were again treated with rudeness. We cancelled and left. They refused to refund our $. We have written multiple times and have received no reply. Expedia was no help - our issue was handed off to 10 different people. The place smells; it is run down and looks nothing like the pictures. BEWARE!!
Stayed 4 nights in Mar 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Malgré un beau cadre, une grande déception

Le cadre extérieur de l'hôtel: le quartier et le bâtiment sont agréables. À l'intérieur on a apprécié le style anglais, les fauteuils dans la salle de petit déjeuner et le lit à baldaquin. Par contre : la chambre n'était pas propre : reste de papiers des anciens ocupants, crème hydratante sur le sol à la salle de bain, cadre au sol, rideaux sales, ménage non fait, aspirateur pas passé, poussières... Les draps étaient propres, des serviettes supplémentaires auraient été les bienvenues. Malgré la demande faite a la réception, la chambre n'a pas été nettoyée !! Il y avait un problème de clés : nous n'avions pas la clé de notre chambre, c'est la personne à la reception qui devait fermer notre chambre, ce qui n'a pas toujours été fait. Problème de sécurité. Un jour, le petit déjeuner a été servi avec 35 min de retard, ce qui est embettant quand on a des réservations plus tard. La salle à manger n'a pas une capacitée assez grande si tout le monde mange en même temps. Nous avons du manger dehors ou les megots et bouteilles n'ont pas été ramassé. Petits déjeuner légers pas digne d'un hotel de ce standard (Soucis technique pour ajouter des photos, mais nous en avons fait plusieurs...)
Stayed 2 nights in May 2024