Search Cottages in Lewes

"Expected a premium experience but unfortunately received poor service, rude staff, outdated room service menus, and ended up not being able to have dinner at all. Very disappointing for a Sofitel stay."

"The staff here are very good, helpful, friendly and with bags of personality. The room was spacious and the bed very comfortable. There were tea bags, coffee etc - biscuits would have been a nuce addition. The food, in my opinion, let's the hotel down. You are basically a captive audience. My partner enjoyed the steak pie. I had salmon with cannelloni beans, which was quite tasty but a very small portion."

"The lift was out of order on my second morning when I was leaving. I had four bags with me which in total were too heavy to take down four flights of stairs in one trip. (I'm 76 and was on my own). Surely, lift maintenance should take place after all guests leaving that day had left. Fortunately, after a short wait, a member of staff helped me with my luggage to the car park. Room 407. The en suite bathroom was up four steep steps from the bedroom. The bathroom door had a self-closing device so in the wee small hours I had to fight with the door as I stumbled into the bathroom. Fortunately, I am not incontinent but I can visualise that "accidents" could happen when a guest is caught short. The disabled person's handle on the side of the stairs which should have helped was too short. Not sure if the steepness of the steps leading up to the bathroom is legal. I parked my car in the hotel garage. I do not remember seeing a tariff for the car park on the hotel's website. It may have been there but it was definitely not obvious. The cost for two days' stay was unexpected. Because of the extra cost, I did not take meals in the hotel. Their loss. On the good side, a pleasant maintenance employee helped to direct my car to the hotel garage. The young lady manager who helped me to get my luggage to the garage was also very nice. The temperature of the room was perfect and the bed was comfortable."

"Lighting in bar needs dimming, bright lights lack atmosphere"

"Staff were brilliant. "

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"Got in our room early which was very nice staff were very helpful and the room was small but comfortable"

"Good breakfast, great value for money. My single room was a good size, but the bed wasn't great. The bathroom, was also fine, although the shower had very poor pressure. For the money, it is absolutely fine - just don't have unrealistic expectations!"

"No issues "