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"The hotel is in a great a location and I liked the style of the hotel. With that said, I did find the customer service to be lacking. The 2 front desk agents that assisted me in particular were just not friendly. I arrived early so my room wasn’t ready, no problem, I had plans to meet a friend. The front desk agent seemed like she was expecting me to be upset based on the way she was acting. Like no, I used to work in hospitality so I understand rooms not being ready before checkin. I dropped off my luggage and continued my day. I came back around 5pm and was able to check in, but again the front desk agent was just not kind. They told me nothing about my room or the amenities. I had to asked if I was being put in a certain room on a high floor (I book their high floor double room)? The front desk agent looked at me and then said yea with an attitude. Sorry, for asking, but you’re not telling me anything so I have to ask. Really put a bad taste in my mouth. I get to my room, open the window, and I have a view of what looks like trash mounds. I didn’t complain since this was a 1 night stay, but gosh what a shock. The people that worked at the bakery on the other hand were beyond kind and they made up for the not so good customer service from the front desk. "

"clean and staff were polite, even spoke english & check-in was a breeze- i would recommend them and would stay again - 5 star all the way "

"Convenient location, clean room, staff are very nice and helpful"

"The room were nicely done, spacious and clean "

"Superb location, room is clean, room with three bed is fantastic arrangement! Super good for small family"

"Room was very clean. Staff was helpful and accommodating. Super convenient to nearby areas. And just 2 train stops to Shinsaibashisuji shopping area and Dontobori."

"Excellent overall! I'd definitely come back. "

"Amazing staff, clean rooms and really close bars and restaurants. "

"Great hotel compared to previous hotels that I’ve stayed at. Very convenient location and the staff were all very nice. The room had lots of amenities and provided pajamas which were very comfy."