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"The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out. "

"Onsen was awesome! Staff was very nice. I enjoyed the drum show"

"Staff was incredible. Excellent communication and it helps that they have people fluent in English. Room authentic old school Japanese but up to date. Very unique experience and well worth it. "

"I rate this hotel pretty high but the only thing I didn’t like was the bed. The bed was pretty hard for my body and only one pillow. Everything else was good. It’s close to the lake, restaurants and bus stops. There were great many amenities available. Breakfast was delicious and filling. The staff were very helpful."

"Great…would highly recommend"

"View of Mt Fuji from your window!"

"The view to the Mount Fuji from my room (331) was amazing! However, apart from that and helpful staff the hotel is quite run down. Breakfast was very poor, especially options for westerners."

"It was really great and perfect. It would be better if single use slippers were always provided."

"Staff very friendly and helpful, shuttle bus available ride to station, good Japanese breakfast available 👍"