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"We were not informed of the internet password. We did not have any hotel information available as it transpires the info booklets were behind ghe reception desk. We also tried to walk into the town but could not because the gate is coded. We did not know this prior to walking as we had no info. The radiator in the bathroom was scolding hot. We did advise reception and supposedly it was repaired. Sadly it was not .. we slept with three windows open and two fans running all night! Interestingly there was no bedside light these are being “phased out”. Also our room was not serviced because we had not hung the service room sign on the outside handle. What sign ? The individual staff were very pleasant but somehow the hotel assume the guests are mind readers. I’ve never stayed anywhere quite like it. "

"Nice hotel"

"The staff are very welcoming. The food was very nice and surprisingly not expensive. The bed was very comfortable. The internet was strong. All areas of the hotel seemed very clean. The only negative I can think of, is the carpet and the bathroom in the bedroom was a little dated but very clean. "

"My room was clean, with a change of towels Etc; the staff are both friendly and very helpful."

"The room was very large with a table and chairs for 4, travelling with a friend it was great to have all the extra space. Location was excellent right next to Plymouth Hoe. We were on the 10 floor and there is a restaurant above so you could hear cutlery and other things being dropped on the floor, but this stopped once the restaurant closed. The shower pressure on our floor was very low."

"Didn't drink in it"

"I’ve been staying at the future inn for the past 9 years on a regular basis as me and my partner have family in Plymouth.. it’s always been our go to hotel however the recent years the carpets in whatever room we get given seem to be all stained and the beds are so bouncy, you’re woken up every-time someone moves.. it may be due a revamp but will still be our go to due to the ease of where it is, the friendliness of the hotel staff and the amenities available… overall a great stay. "

"Love coming to the Grand hotel it’s so welcoming & love the cosy atmosphere at reception & the bar area "

"Yes"