"Close to venue. Clean and friendly"

"Arrived on a very busy Saturday to many guests sitting in the lobby with luggage. We were told housekeeping would not release rooms until 4pm. We waited for 1.5 hours from check-in in a line that wrapped through the lobby and out the front doors of the hotel. When we finally got to the desk I was told my room with two queens would still be a while but they could give me a room with one king bed. We were already late for the event we were scheduled to attend so I had to take the downgrade. An...