Search Apartments in Horley

"Staff were brilliant. "

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"Basic last minute family room after our original property let us down. Fair price for what you got. Didn't like the strong smell of air freshener on the first night felt like it was an attempt to mask something as could have sworn we smelt cannabis around the landing etc the first night, gone the second night and we only stayed the two nights. Window in the room was hard to close properly and lots of loud traffic all the time. Staff was friendly and had banter , shop and petrol station across the road and close enough to where we needed to go. Fair property for the money especially last minute."

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"Perfect start to our holiday "

"Small but adequate for one night. "

"Really lovely hotel opposite the airport which is fantastic for early morning flights "

"No issues "

"Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area. It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say " booked with expedia?" We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge. Used the shuttle to and from the Gatwick airport. Was seamless."