"Ah, the Delta Marriott. Reliable in all the ways you’d expect — until it isn’t.
Let’s start with the billing adventure. I was told only a $150 deposit would be charged to my card. Simple enough, right? Except I was also staring at an $820 charge for three nights I had already paid for. When I brought this up, the front desk assured me everything was fine. Plot twist: it was not fine. It took one genuinely determined young woman to actually dig in and find the issue. She deserves a raise. The others deserve a refresher course.
Then there were the outlets. All of the bedroom outlets were completely dead on arrival — great news if you enjoy living off the grid, less great if you need to charge literally anything. Engineering came up, took one look at the situation, and explained that fixing it would require disassembling the headboard and the TV frame. We all smiled, nodded, and mutually agreed that wasn’t happening. Something tells me I was not the first guest to report this, nor will I be the last.
The hotel itself is clean and perfectly typical — no complaints there. But between the phantom charges and the decorative outlets, this stay had some personality."