Find Resorts & Hotels with Spas in Great Lakes

"clean room , great view , front desk staff very helpful with parking and other services. "

"My daughter had a dance competition in Niagara Falls early May 2026 . Although the hotel was clean, I rate it low because of the customer service. First, we arrived at around 2pm. Yes, I know that check in time is 3pm, but I simply could not buy the story that the room was not ready. Instead of allowing us to check in, the agent wanted to give me an 'upgrade' that was, conveniently, ready, if I would add $75 per night. And to have a microwave in our room would cost another $10 per night. There was some reno going on, so access to elevator was a bit challenging. But the main reason for the low score was the excessive focus on bottom line at the expense of customer service. If I had options, not sure I would stay again."

"The service was bad. T"

"Awesome"

"Elevator is a crap shoot whether it will go to the floor you want or not. Usually you push the button and just turns off but sometimes it works. "

"Room was clean, Property location was walking distance to all the sights. Hotel doesn't have parking but they send you a link where to park with a discount which wasn't a bad price. I would stay here again"

"The shower was extremely small. I am only 5 ft but my husband is 6ft and it was difficult for him to move around. The bed was comfortable, but the blanket or comforter was really thin."

"Sheets were stained but had been washed? Still not the best to see a pencil/pen heart in your sheet. The staff were great at check in and check out. People were complaining of noise and construction but it’s downtown so that’s kind of going to happen."

"Clean room, sheets feel great, staff were very nice and allow us to check out late at no extra cost. "