Search Cottages in Great Barrier Reef

"Nice hotel, clean comfortable room, great breakfast"

"The room was average - nothing special, although in a good location downtown. The views from the pictures in the booking are nothing like what we saw from our hotel room. The bed was comfortable, but we did have a bright purple light shining in from the building across that was visible even with the blinds shut. Our biggest challenge was the check-in with the airport transfer. There was confusion, and it seems like a technology issue, which happens and I can understand that. What was upsetting to my wife and I was the staff and the shuttle driver being rude to us. The shuttle driver was telling us we did not have a hotel reservation (not sure how he would know that). The woman checking us in said that we never talked to anyone from the hotel about an airport shuttle (in which case, I'm not sure how there would be a driver at the airport with our name, picking us up, and bringing us to the hotel). I also offered to explain and show the entire chat history on my phone taking place with staff from the Airlie Beach Hotel to arrange this transfer. This was challenging, as while trying to explain and answer their questions, I couldn't speak a full sentence without being interrupted. It got sorted, eventually, and it seemed like the shuttle driver blamed the hotel for not booking it properly, and the woman at the check-in apologized. But what an abrupt way to be "welcomed" to the hotel. "

"Best part of the stay was the pool and the room size which quite generous, everything else was either underwhelming or disappointing. Fine for a place to rest your head for a night or two, but would not look to return due a number of issues across the board."

"Great staff, location, food. Expedia has this classified as a three star hitel; WAY BETTER!!! We are staying in three star hotels throughout Australia and this one puts them all to shame. Way to go Novotel Cairns!!!!"

"Nice service"

"Good spot. Everything is easy and close by "

"Very good location and the horizon lounge a must "

"Beautiful place. Clean rooms. Fantastic pool area friendly accommodating staff. "

"The pools and 2 restaurants made it a very convenient stay. It’s close to grocery stores so we could get some snacks. The resort dated, but clean and comfortable! The fire alarm went off in our room at 7am the morning we were leaving, so that got us out of there early. I’m sure a battery change would fix that but it was slightly annoying. The cafe restaurant doesn’t include “sauces” with meals, that meant we got no tomato sauce (ketchup) or tartar sauce with our fish and chips if we didn’t pay for it when we ordered. We didn’t know we had to state the obvious and we weren’t asked if we wanted it when we ordered, so we didn’t get any. When I asked for both she gave me tartar, but said I’d have to go back to the front to pay for ketchup. That was a bit silly, but overall the kids loved the pools and we had a good stay. The food was good. "