Search Chalets in Golden

"This was one of the cleanest hotel rooms we've ever had. Everything looked new and well cared for. The room was large, and had a great desk with a good sturdy chair. The internet was fast. The breakfast was great; scrambled eggs, hard boiled eggs, waffles, pancakes. sausages, cereal, fruit, juices and more. The staff was friendly and helpful. There was plenty of parking. Plus it was pretty close to Silver Dollar City. We would definitely recommend this hotel!"

"They need to upgrade carpet and couches. Location and staff are the reason we keep booking but the couches are not clean and carpet is very old."

"Our stay at this hotel was extremely disappointing. From the moment we walked in, everything felt outdated. Things only got worse when we went into the bedroom and found a massive stain on the bed. We immediately called the front desk, only to be told that housekeeping was gone for the night. Instead of helping us properly, they sent security to leave a plastic bag with sheets for us to change the bedding ourselves. To make matters worse, they didn’t even bring the correct sheets the first time, so we had to wait again for security to come back with another set. We ended up making the bed ourselves with absolutely no assistance from the staff. As if that wasn’t enough, water then started leaking from the ceiling through the ceiling fan. Only after we reported the leak did the front desk suddenly manage to “find” another room for us, despite previously telling us several times that nothing was available. This is all after multiple phone calls and being brushed off by the front desk. The lady at the front was very passive aggressive with no compassion to the situation. She told us that it is what it is basically. Overall, the condition of the hotel, the lack of cleanliness, and especially the way the situation was handled by staff made this a very frustrating experience. This all lasted from 11pm till 1:30am until we finally were able to lay down after a long drive. We will not stay here again."

"The room was nice, clean and a good value."

"The hotel staff and accommodations were great. Everything was clean and the beds were comfortable"

"Check in was easy and they were very accommodating. Request were all honored. Breakfast is wonderful. Evening pie, cookies and ice cream were amazing. Coffee is available all day and night. Every employee was friendly and nice. Property and room was very clean. Rooms were quiet. Beds and pillows were super comfortable. Owners are on property and very friendly. Super safe. I highly recommend staying here! "

"It was very clean and the staff was very helpful. The breakfast was actuality hot. Most places are only warm. The only negitive was the TV was very small and family are use to at least 32" this seemed like maybe 24""

"Room was clean and very friendly staff. Pool and hot tub were very nice. Bar wasn't open during our stay. Dinner / mystery show on property was good. Will definitely stay again. "

"Everything was great"