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"The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management."

"I loved the Koi fish. I stayed there just because you'll head coi fish. I love them and anytime the hotel has them and that's where I'll stay and the coffee and the coffee shop area where the pastries and snacks were was great!"

"The Hotel was a 10 out of a 10. Staff were so polite. The room was nice a clean and set up with extra towels, pillows, and blanks just as we asked. "

"I was trying to check in on May 10 2026 at 2:00 AM. Leaving the same day. When I hit the book now button it changed my check out to May 11th. This is not what I needed as I was traveling home to Colorado on May 10th. I was coming in from Louisiana to drop off my kids so they could fly to their mom‘s house for Mother’s Day. I need a spot that I could rest for a couple of hours (2am-4am) When I realize what happened I contacted hotel.com and was told I could not switch the dates and would not refund me. Due to this error My 3 kids and my self had to sleep in the car for a couple of hours before I dropped them off. "

"Was under construction so i give them a pass but staff and rooms were very nice"

"Great location, very clean, very courteous and helpful staff; free breakfast did not include hot items (eggs, bacon, oatmeal were an additional charge); overall a pleasant stay - although the place had a heavy perfume/odor masking smell in lobby and hallways - room was much less noticeable with smell. For price, was well worth it though. Nothing major to speak of."

"The rooms are clean for the most part , I wouldn’t say they’re paying attention to every little detail. There was hair through out our restroom, and a stained bed skirt."

"Staff was very friendly"

"The room had roaches in the bathroom and the toilet wouldn’t flush properly. Maintenance came to fix but it still wouldn’t work properly."