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"Satusfied"

"After seeing the map, I was looking forward to this stay since it appeared the hotel was isolated from Ruidoso Downs, but I still wasn't sure if it was far enough from the highway. Luckily, my instincts were right, and this was a great escape in Ruidoso! Since I was looking for something cost effective, cabins were out, but I don't think we missed much with this hotel! The rooms were HUGE, everything was in good shape, and views (especially with us facing the mountain) were beautiful! The facility had a good layout, with a very nice courtyard. Since there were multiple buildings - and even a separate facility for breakfast - this felt more like a resort than a standard hotel. The staff was kind and efficient, and everything looked clean and in good shape. The breakfast exceeded my expectations, with plenty of options to choose from. We didn't use the pool or hot tub, but the area looked nice and well kept. And overall, the property felt safe and was a nice alternative to much higher priced options in town. If we stay in the Ruidoso area in the future, this will definitely be at the top of my list of options."

"The Lodge at Cloudcroft was an experience and definitely met to my expectations. Walking into the lobby and seeing the classic decor instantly made it feel like you were walking into history. The staff was friendly, and the fireplace was warm. Overall, it was a great experience! The room wasn't huge, but not unexpected. It was cozy, and had all the amenities you could need. Having a smart TV connected to the internet was a nice modern touch, but history was all around us. If I have any complaint it's that the observation tower was locked while we were there. I didn't have a chance to ask about access, but I was hoping to go up. Beyond that, the facility is obviously a little old and some things are showing some wear, but that's understood and expected. I would definitely return to this location to stay again."

"Not what we were expecting from the reviews. Room floor was sticky from too much cleaning product. Dust bunnies in every corner. Holes in the bathroom door. Breakfast was donuts, muffins or cereal. There was an eaten apple in the pool. Though the staff was friendly from our interactions. Won't stay again."

"The hotel was clean, right of the main highway. Staff was nice and professional."

"Room was amazing, wish they had breakfast but it was a great location"

"Big clean room. Restaurant was closed so we had to drive 40 miles to town and back for every meal. I don't remember reading about this, except for a notice the day before we were scheduled to stay. "

"Room was dirty. Hair in the bathroom. Used razor cap in bathroom. Bed suspiciously not made well. Carpet not cleaned very well. "

"It needs some up dating. I think there under staffed but the price was right, Ther is a Whatabuger next door and a Dennys one block away,"