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"Knocked out door 5 times for the volume of my phone being full whist watching Netflix. "

"The staff at Stirling was amazing. Everyone was friendly, helpful, and kind. I want to give shoutouts to Ana, Cara, Amalee, and Declan in the restaurant.Their personal touches made our dinners memorable. Cameron, Bryony, and Joseph (aka a young Gerard Butler) were welcoming and helpful. We will definitely stay here again. The atmosphere of the hotel matched the surrounding neighborhood. It is just a short drive to the castle and a short walk to city shops. We loved Stirling!"

"Lovely room and service. Carpet in my room could be cleaned a bit but nothing substantial. "

"Staff were welcoming and friendly. I have stayed in this hotel on a previous occasion so I am aware it is a bit out of the centre of Edinburgh but the tram stop is a 5 minute walk and is 15 minutes tram ride into Edinburgh. I did find the hotel bedding and pillows to be quite low quality, but it is a more budget hotel. Apparently there was a lot of young people staying from Cheerleader competition and there was a lot of them running around. I had to call reception at midnight to complain about the noise. Very disappointed that Novotel no longer provides free parking for guests but now charges £15 per night. It is cheaper to book directly through the parking company "Your Parking Space"."

"Could not fault this hotel"

"Friendly, efficient staff and a lovely room with a view across Edinburgh to the Forth road bridge."

"Good size room, nice area"

"It has small bar and very accommodating staff , breakfast is good for the price I pay.We managed to check in early as the room is available and we did had a good rest as we have an early flight. Location is walkable to prince st. And deans village but you can get a bus going to town centre."

"Avoid at all costs Staff are unhelpful and borderline rude. Booked a double room for sole occupancy and was given a twin room. When I protested this was not what was booked I was fobbed off. I asked to speak to the duty manager and waited over 30 minutes before going back to reception. Duty manager was aware I’d asked to speak to them but decided I wasn’t her priority. Fobbed off that the hotel was fully booked and could not change my room and offer no alternative so agreed they would give me a refund and checked out. Went to another hotel. Now radio silence and struggle to get an answer from them with regards the refund. This hotel is tired and dated and the room I was given just felt unclean so I wasn’t prepared to stay there. Won’t be going back "