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"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"Nice view and location"

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting...

"great"

"We loved this resort! All the fun parties, the club and the 24 hour lounge were bonuses! We're already planning our trip back!"

"We had a fantastic stay at Sunscape and totally understand why we met so many repeat visitors while we were there. A smaller resort, with lots of activities, and AMAZING staff! Oh, and a good location too!"

"Agradable hotel, sus comidas variadas y buenos restaurantes, amabilidad de casi todos, el único inconveniente fue que llevaron tarde mi maleta, vuelvo nuevamente."

"Si"

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine;...

"Staff were amazing, property was amazing, food wasn’t the best but that didn’t bother us much. The rooms even seemed nice… till we got home and brought home bed bugs!!! CHECK THE BEDS. "

"This is a very beautiful and brand-new hotel. The decor is lovely, the rooms are clean, and the food at the buffet is of a high standard. We stayed here for nine days and visited the various restaurants—the Steakhouse, the Italian, and the Japanese—and everything was delicious. Special thanks go to the staff members who organized various games and contests; our children were absolutely delighted. We enjoyed everything immensely; the only minor drawback is the hotel's compact grounds—if you are...

"So much fun "

"I had my booking done long time back ! When I reached to security gates of Hilton Cancun . They told me they can’t find my booking ! Wow amazing ! I was flying from North Carolina USA to Cancun to hear that they can’t find my booking which was there as they realised it later with a silly excuse of system not working ! Okay never mind . I meet David front office supervisor as he promise that he will compensate with somthing like spa for my spouse! Guess what he never show up ! So going to Hilton...

"The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican...

"Amazing!"

"."

"For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly....

"I had a great time at this resort! The activities were very enjoyable such as the Aqua Zumba by Denise! Food and drinks at the restaurant was great aswell."

"Excelente comida y muy buena atención del personal. "

"Bad"