Hotel with a Concierge in Isle of Wight

"Excellent breakfast. Very helpful and well trained staff"

"This hotel is well situated and the reception and bar areas are top class. The staff also are not to be faulted, providing a warm welcome and nothing too much trouble. The bedroom and decor however, leave much to be improved upon. Poor paint finishing, a wash basin in the main bedroom area separate from the shower and toilet, a dreadfully weak shower and a strange pump noise going on throughout the day/night intermittently. All easily remedied which would make this welcoming hotel one of the best in Shanklin I reckon."

"Staff were friendly and welcoming on arrival and lovely to speak to throughout our short stay. The hotel is immaculately kept and tastefully furnished. Our room was spacious (family room with a queen bed and bunk beds for our 2 children was a dream for them) and had great amenities. Bathroom was clean and basic toiletries were supplied along with shaving and dental kits. Enjoyed our short stay and would highly recommned."

"The staff were really lovely, easy check in and easy check out. But, the bathroom had toothpaste marks all over the sink, glass shelf and mirror. The temperature of the shower was either really hot or really cold, you couldn’t change it manually. The hair dryer in the room didn’t work at all. The big bathroom light didn’t work, only a small one above the mirror when you used the shower you could hardly see what you were doing."

"Fantastic staff, beautiful setting full of old charm. Nothing was too much trouble. We’ll definitely be back!"

"The hotel was wonderful, the staff were very kind and professional and always happy to assist. My room was overlooking the sea, stunning view and the dinning area was lovely with a stunning view of the sea also. Thank you for a wonderful stay. I hope to visit again. "

"Great hotel! The location is ideal. We had the family room which was spacious. Plenty of lighting as there were 2 windows. The shower was a mixture of hot, cold, hot etc. We ate at the bar both nights. Food was great. Tamara at reception was amazing. She said we could leave our bags whilst we visited the Steam train. Overall, great experience!"

"Private Hot tub was the best highlight "

"the breakfast was at a specific time which was inconvienient "