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"A lovely old world charm about the hotel. Very nice, spacious room, excellent staff & fantastic location in the heart of Ludlow. On- site parking available which was also great. "

"Room very clean, bathroom could do with a makeover. Quiet "

"Lovely hotel right in the centre of Ross with fabulous views. Room was amazing but on top floor s quite a climb, but lovely man on desk carried all our luggage up for us. Food is delicious, try the sharing tortillas on the terrace with a bottle of wine. Car parking an added bonus."

"really good hotel"

"Swimming pool and spa very relaxing. Garden restaurant pleasant, food average. Breakfast wasn’t explained so we didn’t realise you could order eggs. Bacon was rubbery. Melon all gone by 9am. Pastries could have been fresher. Good tea tray in room. Room was larger than expected. "

"Spotless room, cosy and comfortable, shower great, bed very comfortable, we fell asleep resting on top of bed when we first arrived. Tray breakfasts hot coffee, eggs mushrooms perfect, only toast bit burned! Evening meal lovely cooked to perfection really lovely food."

"Not a friendly welcome at all! Hotels in need of some TLC, rooms way too warm but you can’t control the heat individually & opening a window meant being kept awake all night by the busy street below, even had police outside until early hours, just not a great location to stay & hotel is old & sad with miserable staff!"

"Fabulous overnight stay"

"The room was very clean and well- appointed. The bath was welcome and the heated towel rail useful. The bed was comfortable.The bar food was very good and the breakfast excellent. I would definitely stay again. "

"Disappointed that the leasure center and pool were undergoing renovation and we had not been informed of this at the booking stage. We should have been informed by the hotel or Expedia. What compensation will there be for this disappoint."

"Amazing helpful staff Lovely food brilliant chef/chefs Bar staff reception breakfast team I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got recommend room 21 the hotel is brilliant Booked again to go in August lovely country walks "

"No breakfast option. The location is perfect. Peaceful, tranquil. "

"We stayed in one of the wilderness cabins. It was really sweet and felt like a tree house type vibe. It was lovely to wake up to the sound of the birds. The food at the restaurant was excellent and would definitely stay here again."

"Car park lift not working "

"Quick & easy check in! Would reccomend"

"I loved our stay. Friendly staff and very tasty breakfast. "

"The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. "

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding,...