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"Overall, I had a very pleasant stay and would rate my experience 4 out of 5 stars. The staff was friendly, welcoming, and always willing to help, which I truly appreciated. The main issue during my stay was that the air conditioning in my room was not working when I arrived. Since air conditioning was listed as an included amenity, I expected it to be available from the start. After reaching out through Expedia, the issue was addressed and fixed, and I was satisfied with the resolution....

"The hotel is great good location, good rooms, excellent restaurant for both evening meals and breakfast. Unfortunately check in is an absolute joke, arrived at the hotel around 3.30 pm to be told the rooms we’re not ready and would not be ready for some time, after waiting for an hour we decided to eat in the restaurant, which was excellent, as we need to be at the theatre for 7pm and would need to shower and change first. Before entering the restaurant I went to to reception to enquire how...

"Air conditioning was good. Clean spaces and room. Great central location."

"Loved my stay. Will stay there again!"

"Very close to London eye and Big Ben. Very good location. All the services are above average."

"Budget friendly stay in London."

"Very good value quiet hotel in London with friendly staff and close to Paddington station"

"Todo mil de diez"

"Great hotel and incredibly helpful staff"

"Close to kings cross train"

"Good location and friendly staff"

"This hotel is very big and belongs to a chain of "Imperial" Hotels in London UK. It is in a great location with good access a short walk to Russell Square tube station. Lots of very good restaurants, and parks in the area. If arriving at St. Pancras station, it is quiet a long walk pulling wheeled bags, so would advise taking a Uber or transferring tubes to get to the Russell Square station. The staff were very friendly and helpful with questions and providing directions. It would be...

"Our first time there. Wonderful location. Sumina was a great help checking us in."

"Te hotel was absolutely amazing!!! The design and layout we very good. The staff was on point with everything!!! Great location!!!"

"Very small rooms"

"Alles super! Gute Lage, ziemlich ruhig, Sehenswürdigkeiten zu Fuß erreichbar. Metro, Bahnhof und Busbahnhof zu Fuß zu erreichen. Haben von dort eine Busfahrt nach Oxford gemacht.Das Personal im Hotel war freundlich und aufmerksam. Der Frühstücksraum ist sehr groß, dementsprechend viele Gäste. Jedoch gab es alles, was das Herz begehrt und es wurde ständig wieder aufgefüllt. Frisches Obst (Ananas, Melone und Obstsalate), Eiergerichte, Brot, Brötchen, etc. Einfach perfekt."

"Average "

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Second time to stay here. Very nice hotel in excellent location. Room was nicely furnished, large and comfortable. Breakfast was excellent with good choices. Restaurant and bar were excellent. The bathroom was a bit small, but that may be a function of the available space in an old hotel. I wish the room had a dresser to place clothes during a long stay. Just a couple of small drawers in the closet."