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"One of the elevators was out, and had been for while, apparently. It was a common sight for there to be a line of people waiting for the one remaining elevator. So we used the stairs 95% of the time, as it was much faster. Also we reserved a room with a sofa bed months ago, yet when we checked in, there wasn’t one of those available nor an upgrade to a larger room. When we booked the place, for 5 nights, breakfast was an extra $500. Seems steep? The room and bathroom were small, and the bedside...

"The bed had an uneven mattress, with unfitted sheets and the spring box mattress was metallic all around, so it was very noisy. The hotel needs an overall upgrade. The checking area was cluttered and disorganized. I wouldn’t stay again or at least for no more than 1 night."

"The tides is such an amazing way for a family to experience the beach. Right on the water, the rooms have plenty of space and storage as well as bunk beds for kiddos. We much prefer this to renting a condo in Orange beach. The breakfast buffet in the morning is so affordable and a great way to start the day looking out over the gulf. We have been three times and will return"

"Location was great to beach, restaurants and shopping. Staff was very nice."

"The room was clean but dated, the Breakfast was good and the Omelette bar was good they need to have sausage and bacon available. Easy access to the beach and the pool. The staff was very friendly."

"We stayed for a week it rained but the staff had it going on they were all so nice and helpfully the breakfast was delicious and the pool was perfect we are always pleased with The Holiday Inn Thank you"

"Our room was clean but not very spacious. Bed mattress wasn’t very comfortable. Only one sitting chair at the table. Balcony was very nice though. It had two nice chairs and a nice table for sitting in the morning for coffee and viewing the beach. The beach was outstanding. Not crowded and peaceful. Two pools. One for adults and the was for families with children. They were clean with tons of lounge chairs to sit and visit. There were outside games and it’s just a short walk to the pier. The...

"The hotel was nice but they tacked on a $10 per day parking fee. I have never paid that before."

"Staff was helpful and friendly. Room was clean and beds were very comfortable. Complimentary breakfast had a wide variety and was delicious."

"The place was beautiful and in a great location. The only issue we had was that our air conditioner did not work the whole time we were there. They had to control it manually because our thermostat didn’t work. The last two days we had no air conditioner at all and it was hot. We were told numerous times someone would be up to help us. They never showed. We called down to desk several times with no answer. We just gave up trying. We were told by the manager he could not refund us any money...

"Great pool and hot tub! Loved the gym! Beds were comfy and breakfast was yummy! What more could you want?!?"

"Close to the beaches"

"There was a moldy musty smell constantly. I even have developed a cough and tickel in my throat due to low clean air."

"Excellent location, walkable to the Wharf. Staff was friendly and the room was huge, I would recommend."

"This was one of the best hotels that I have ever stayed at! I loved the complimentary towels! They also had a walkway nearly all the way to the water, which is so helpful for someone with back problems! Speaking of back problems, hotel mattresses are usually terrible for my back, but these were excellent! Highly recommend this hotel!"

"Super nice and helpful staff"

"Service was excellent. Coffee was very good all day long."

"The room was renovated but the bath room door needed to be repaired because of chipped wood on the back of the door. Water pressure was great and almost instant hot water. The curtains had a stain on them above the air conditioner. The staff was very nice and helpful when needed.The hot breakfast was limited. I would stay there again because it is centrally located near Walmart and restaurants. Also, around 25 minutes to Gulf Shores. Next, time I would stay on the second floor due to hearing...

"My Room have Moho on the entrance it’s bad aspect. The room was not clean it all , someone come to change beds sweep and mop, Graciela it’s a excelente house keeping. Other than that it’s ok, oh! The front desk lady she it’s very nice!"