Search Chalets in Cumnock

"Staff and room cleanliness"

"Our room was spacious and spotless. The staff were friendly. Plenty of choice at the breakfast bar. The hotel was also dog-friendly with a biscuit jar for them at the bar. "

"Great lodgings for a night on our road trip through Scotland. Excellent service and dinner options available. Would stay again."

"Great check-in, a smile, friendly efficient service from a new member of staff, with an experienced colleague on hand. Room was superficially clean - linen and towels good, bathroom mainly ok, but floor was needing more attention. This room needs a deeper clean - skirting boards were dirty and dusty. There was broken crockery, cleaned and back on the tray and a broken lamp. The price was fair, we stay regularly but not frequently, but will consider other options next time. NB we had a dog and happily paid the additional cleaning charge. But the cleanliness issues were definitely not canine. The housekeepers probably do not have much time to turn rooms around, but better deeper cleaning is required. Breakfast fair,, other than poor hot drinks - half cups of not hot enough water. "

"Friendly helpful staff, very happy with room"

"Cleanliness, staff welcome "

"Clean room and shower. Comfortable bed. First night was really noisy and we couldn’t sleep (room 104 , just in front of the reception door) but next day, lovely lady from reception gave us a room on first floor, at the end of corridor and we slept really well! Thanks for her! Also, they have really good restaurant, we had awesome dinner there. "

"We didn’t make breakfast unfortunately. We have had breakfast here many times and it is the best. "

"Breakfast was excellent and very clean facilities would definitely stay again "