Find Luxury Hotels in Craigavon

"Was due to stay here last week, but due to a very unexpected death in the family, on the day we were due to stay, we were obviously unable to make it. Rang to explain the situation to change the date of stay to another month, got asked to sign up a members club? Went online to webchat, was told first yes I can move the date for free, then told minutes later I had to pay £150, which was more money than rebooking! Not helpful at all in situations like this. "

"Breakfast was good with plenty of choice and good coffee. Staff very responsive."

"Everything was great "

"Didnt have breakfast "

"The welcome from every member of staff was genuine. Plenty to select from at breakfast. Extremely helpful Reception staff"

"Breakfast coffee machine broken and so long queues. Breakfast buffet food great as always but replenishing needed to be more frequent and coordinated. Seemed few staff on. "

"Clean and friendly staff"

"Our room was on the 4th floor. No issue with that but there seemed to be a little cluster of rooms all quite close together. Again no issues with neighbours or noise. The room was just disappointing. A view of a brick wall and a yard meaning there was very little natural light in the room. The bed was also not the most comfortable. The desk seemed to be out of place and the bathroom could have been a little tidier. The food and staff were great in all honesty, pity the room tarnished it a bit."