Chalets in Cantón Liberia

"no seating and no shuttle "

"The room AC's are loud and cycle on / off frequently. By loud, I mean 2 stroke engine starting next to the bed loud. The restaurant service is poor and slow - unhappy employees. "

"The worst travel experience ever. We went on a family vacation and didn't receive the services and accommodation we were offered at Hotels.com description. The hotel is undergoing financial and legal challenges and the maintenance at the property was not existent; the children playground, arcade, and game room were closed; mosaic tiles in the children pool missing, with cement exposed on the floor with the risk of injury; the beach was dirty with broken glass; no lifeguard was available; not even one chair for guests available at the beach. The room was dirty. Our reservation was for 6 guests and we received linens and towels for 4 people only. No hands towel available. When asking for the missing linens and towels they said that it was not possible. We had to beg for the bed sheets and towels and had made the two beds ourself. Most of the staff, including the Operations Manager, was unfriendly. I understand because 3 of them told us that they had not received the salary for the last 2 weeks. They had no motivation to work or provide good customer service. The food was poor quality and low quantity. Only some repetitive dishes remained available for hours. This was a terrible vacation experience and we moved to another hotel. I will never recommend this hotel to anybody. "

"First and last time staying at a Riu. Very disappointing. Called the hotel the day before our stay to confirm 1 king bed and not 2 double beds. I was told that we were all set and confirmed for 1 king bed. After traveling all day, we arrived to our room to find 2 double beds and an extremely musty odor. We then went back down to the front desk to inform them of the issue and luckily, they were able to get us into a room with 1 king bed. The grounds were well kept but the room was not well cleaned before our arrival. The floor was filthy and there was hair in the shower and all around the floor. Food was terrible! Everything except for 1 restaurant is buffet style. Inconsistent, many times it was cold and not a lot of healthy options. Bartenders and wait staff were extremely friendly. "

"No only one night "

"Wonderful villa stay!"

"The pool at Borinquen is surrounded by trees and is set kind of in a valley and in the afternoons between 3-5 you could start to see the branches moving on the trees and all of a sudden, you would start to see monkeys swinging from branch to branch. Mama monkeys carrying their baby monkeys, monkeys "fighting", eating, just going about their day. It was absolutely amazing. That was when the spider monkeys came out. If the howler monkeys were there you would hear them coming up the valley around that time and then start seeing them, but they weren't as obvious visually. Either way it was an experience and was so magical. Our teenage kids said it was their best vacation ever. We loved it at Borinquen. Their zipline tour was also very fun! All around a great stay! Worth every penny. FYI - very remote and limited on food so just a few days/nights is a perfect amount of time spent there. "

"Staff was very friendly and place was clean "

"Food variety was not great, buffet was very small often had to wait to be seated . There was only one transportation for such a large resort so wait times were crazy. This is a hotel more if you looking to just relax and don’t mind walking long periods of time to just go to the pool."