Find Hotel with a Concierge in Blackburn

"The gentleman at the front desk, Patrick, was exceptionally helpful. They did their best to help me with my horrible experience with the hotels.com website. I was charged for a night I never wanted and hotels.com refused to refund me. To better understand, when hotels.com does not have availability for the date you want, their program automatically moves your desired date to a time in the future for a day when they do have availability. There is no specific message to let you know they are doing this and why. I will never use hotels.com again. Their on-line agent chat is a huge waste of time where you get routed to different "agents," and then have to explain each time, even after they claim they have read "the notes." I will be booking direct with the Clocktower in the future, or use a competitor."

"I had a twin room which was spacious and clean with a large sized TV. Minor downsides were not all the USB sockets worked, the air-conditioning was on the noisy side but didn't stop me sleeping and some stains on the carpet and a chair make it look dirty but it was in fact very clean."

"Staff very helpful , bar food poor and over priced , breakfast good , pillows poor and lumpy"

"No hot water in the bathroom taps during my stay. Managed to have shower 2nd morning, but completely cold water last morning. Had to do a strip wash in cold water. Very poor experience I reported it, and was offered a shower elsewhere, but i needed to get to work."

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"Clean room and the staff were amazing. Easily accessible from the Piccadilly station like 3-5mins walk. Breakfast was bang on amazing."