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"Great location"

"I paid for an upgraded room with a bath. I didn’t get one. Reception staff painfully slow despite not being very busy. I asked the barman about room service and was told that the chef normally finishes at 9.30pm but because it was quiet he was letting him go early but as long as I ordered by 8.30pm I could get some food. I returned at 8.15pm and the barman said he’d already let the chef go. I was annoyed about this. "

"Average"

"The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus! "

"Breakfast was good, location was too far from London. "

"Nice clean room, very comfortable bed. Staff were always polite and friendly and the breakfast was great. Will be back I am sure. "

"Spa was amazing, I had a back massage which was so nice. The rooms could do with a bit of a touch up as some of the decor is bit tired now. Also Air conditioning would be a benefit we did have a fan but the room was so hot."

"We had a 1 hr wait for our room to be ready .spacious and clean but tatty and needing redecorating .wallpaper hanging off the walls shabby furniture. Towels and bedding good. below average standard. Bank Holiday weekend booked fora spa weekend and the salon was shut the entire time of our stay. Disappointing. I could not recommend this hotel The staff were brilliant and the best thing about this hotel"

"Lovely hotel, clean, spacious rooms, good WiFi - only one issue being my room was above/close to the gym on site, meaning you could hear the thumping bass from the workout classes when trying to work in the room. That aside, nice hotel, very convenient location with a big supermarket and petrol station across the street."