Search Resorts in Alfredo V. Bonfil

"Room & resort was clean. Costumer service was also perfect. An enjoyable stay ! Can’t wait to go back."

"Had a great time with my wife and young kids. Resort is very clean and looks great. They cleaned our rooms quickly. Not overly huge so walking around resort was good. All the restaurants and stuff was inside so that was nice. Couple things we found that when we were there that weren’t optimal…… buffet was only breakfast and dinner. Although the buffet area is big, the selection wasn’t big. Sometimes the restaurant waits were over an hour long, even if you got there when it opened. The kids pool doesn’t allow us adults to bring our drinks in which we found odd. Good luck getting a towel. Even though they issue towel cards, it took my 3 days to finally get one. The infinity pool on the beach side was great, but the swim up bar that was advertised was never open. And the two bars by the pool would only have one bartender at each one so drink waits were a bit. All in all it was a good stay, but i am probably looking at another resort for my next vacation."

"Great food, incredible staff, totally worth it"

"Clean hotel, friendly staff, delicious food. We had difficulty finding our shuttle since the arrival area was very chaotic. We communicated with the hotel staff and we were able to find our driver/shuttle. "

"Very pretty view of ocean "

"My wife and I visited for our 15th wedding anniversary. This was the first time either of us had been to Cancun or even out of the country so we didn't know what to expect. You always hear horrifying stories but as soon as we arrived, we felt right at home. Everyone was so friendly and kind. Riu Palace Kukulkan was so clean and the service was unmatched. I want to call out Saul from the Don Julio's restaurant. We only wanted to eat there and sit in his station because he took such good care of us. I hope his supervisors see this because he needs to be recognized. Thank you to Saul and to every one of the staff at Rui Palace Kukulkan who made our trip unforgettable. "

"The property was nice. The room was smaller than we was expected. There were not much activities for kids 9 and 10 years old to do there besides swimming. The food was great at the buffet. We have no luck to have reservations 4 restaurants any before 9 pm. We wish staff services at restaurants and around the pool more attentive like pick up empty plates, taking orders for drinks. One time we asked 3 times for water. But we went spring break the resort fill up with people. Maybe overload. Overall, we have good time "

"Everything was clean and I like that the rooms had private bathroom,staff very nice, airport shuttle was clean and nice service 😊 the only thing I was happy with is that the music was more for younger people me n family love to dance 💃 Saturday was better "

"Our stay was great overall with the exception of some staff. The majority of staff were wonderful but there is one guy who works in the hotel's Pharmacy/Gift Shop who refused to provide change in USD citing the policy which actually was just the currency converter. "