Find 4 Star Hotels in California Desert, CA from AED 386

"We’ve stayed here before. We got to the hotel this time at 6 pm and our room still wasn’t ready, which is a first (that late in the evening), after staying in hundreds of hotels. So we changed into swimwear in our car, and went to the pool with our luggage. There was not ONE SINGLE CLEAN TOWEL. Not one. So we’re getting out of the water, freezing because there’s no way to dry off. That was also a first, for a hotel. We finally got access to our room at 7:30 pm, which is ridiculous. Our balcony was overlooking literally a giant air conditioning unit. Even my kids mentioned it was the worst view they’d ever seen. The kids had fun at the pool. There were other very nice guests we chatted with. But not having our room ready at 6 pm(!!) and no towels at all at the pool, make me think this place is horrible understaffed. We have three young kids so we tried to get late checkout, and we were told it “doesn’t exist”. Horrible. Omni nearby is 100x better. "

"The faucet in our room wasnt working and there were moths flying around in our room. "

"The building is beautiful and historical. The rooms were nice size and clean. I have a couple of issues that really need to be addressed. The Wifi is horrible. So so slow. I assume part of the resort fee is for wifi? Almost impossible to adjust the water temperature in the shower. It was generally steaming hot and unable to adjust it to warm or it was ice cold and had to turn on and off several times to get it warm again. Finally, check the bill. I was charged for in room movies which I did not use. I was told this was also an issue. "

"Nice stay overall. The room was clean and comfortable. The pools are very nice but many of the pool chair cushions were ripped and need replacement. "

"Palm Spring experienced a March heatwave with temperatures up to 102f. Our suite was on the top floor and the aircon was inadequate to manage a reasonable room temperature so we slept very badly. A rather unsympathetic maintenance man, with his very pleasant assistant, visited and adjusted the vents. However, this just made things even worse. Finally, we were moved to a lower floor, and the temperature was OK. Not the sort of thing one expects from a 4star+ hotel at $400+ per night im Palm Springs which frequently endures these temperatures in the summer months. This is not our first stay at this hotel which is, in all other respects, absolutely outstanding with a wonderful pool area, sumptuously well- equipped gym .... I could go on!"

"Ok "