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Hotel Sarazena

3.0 star property
Mountain retreat near Zermatt-Matterhorn Ski Paradise offers the perfect start to a day on the slopes with a hearty breakfast buffet

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Hotel Sarazena welcomes skiers with comfy accommodations minutes from world-class skiing. Guests fuel up at the breakfast buffet before hitting the slopes, then unwind in the peaceful garden after a day outdoors. In-room WiFi keeps everyone connected.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Twin Room

Twin Room | In-room safe, desk, soundproofing, free WiFi

Twin Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, desk, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Double Bed

About the neighborhood

Map
Bahnhofplatz, 14, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km

Getting around

  • Zermatt Station - 1 min walk
  • Sion (SIR) - 105 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Restaurant Derby - ‬3 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Golden India - ‬2 min walk

About this property

Hotel Sarazena

Hotel near Zermatt-Matterhorn Ski Paradise
Hotel Sarazena provides amenities like a free breakfast buffet and a garden. Stay connected with free in-room WiFi.
Room features
All guestrooms at Hotel Sarazena feature perks such as separate sitting areas, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

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9.6 out of 10, Exceptional, 192 reviews
The price is AED 1,238
AED 1,322 total
includes taxes & fees
11 Jan - 12 January 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Sarazena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Sarazena?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Sarazena?

Check-out is at 11:00 AM.

Where is Hotel Sarazena located?

Situated in Zermatt, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt Station and Zermatt (QZB-Zermatt Train Station) are within a 2-minute walk.

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Reviews

Hotel Sarazena Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 50 out of 58 reviews
Rating 8 - Good. 6 out of 58 reviews
Rating 6 - Okay. 2 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

Reviews

10/10 Excellent

Ellie

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. Loved this hotel, great location and super clean
Stayed 3 nights in Dec 2025

8/10 Good

Ding

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Amenities
The staff were all amazing and went out of thier way to take great care of us. Loved our stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dayamee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the train station. Area walkable and safe. Rooms were clean and cozy and I even had a view of the Matterhorn from my balcony. Staff very friendly and helpful. Breakfast was excellent!
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a short walk from the SBB train station. It is also next to the Gornergrat Railway station. Room are large and beds are comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We were warmly welcomed by Diana. The room was comfortable and spacious. It had a view of the Matterhorn! It is conveniently located next to the train station and other sights.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned, clean, beautiful hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely receptionist, good sized room for a single
Stayed 2 nights in Jun 2025

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was delicious and location was perfect. Highly recommend staying.
Stayed 6 nights in Feb 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional. Perfect location, big comfortable rooms, everything clean, good breakfast. Enjoyed our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Atchara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big room and convenient
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with great location

Awesome place to stay right in the heart of everything. 10/10 would recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Only minor thing was that the room was next to a train station, and every half hour we heard the train come in. But it seemed to stop from midnight to 5am or so. Staff was great, room was nice, breakfast was good. Location right in town and easy access to the train.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zuhaib

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and staff were welcoming
Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and I loved that they had hard woods floor throughout. Right next to the train station and very convenient. Helpful staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

PK (PHIL)

Liked: Cleanliness, amenities, property conditions & facilities
Nice staffs Clean and simple room - looks like just newly renovated. Great location Great balcony with a view (small) of the Matterhorn. I’m
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and caring. We enjoyed our stay very much. Our breakfast ladies were exceptional. Thank you!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very convenient to walk around, close to railway stations, restaurants and shopping Very cozy and clean rooms Amazing staff They need to provide better quality toiletries Breakfast was ok, the lady serving breakfast was a bit rude Otherwise we loved the place and location
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a full day of hiking, it was such a pleasure to return to our clean, spacious, and comfortable hotel room to relax. We especially enjoyed soaking in the bathtub and taking in the breathtaking view of the Matterhorn from the balcony. Each morning, the generous and delicious breakfast spread was the perfect way to fuel up for another day of adventure. Hotel Sarazena is also ideally located—right next to the train station and the Coop grocery store. We truly couldn’t have asked for a better stay in Zermatt. Merci!
Stayed 3 nights in Jul 2025

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sarazena is very close to the Zermatt train station, so you don't have to drag your luggage across the whole town to get to your hotel. It is very close to Gornergrat Railway Station to get you up to the mountain. The staff was very friendly and helpful. The breakfast was very nice too. Even though it is very close to the two railway stations, the sound insulation is so good that we barely noticed the outside noises. Also, we have a Matterhorn view from our room. Wonderful stay at Zermatt.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not far from the train station. The hotel staff is friendly and very helpful. I would stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice the last day we left early they prepared breakfast sandwiches for us because we couldn’t make it normal breakfast time.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very close to the train
Stayed 4 nights in Mar 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office so friendly & kind. Train station 1-2 minutes away for with very easy access to Glacier Express and other trains. Breakfast absolutely delicious!
Stayed 1 night in Jan 2025

10/10 Excellent

Marie Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So happy I stayed here.

Agnes and team were all very professional and accommodating. Great place to stay. The cleanliness is top notch. And the location is just perfect if you don’t want to walk far from the train station (or pretty much from everywhere else). Happy I stayed here. Definitely recommending it to friends.
Stayed 2 nights in Jan 2025