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The Swan Hotel

3.0 star property
Urban sanctuary with peaceful gardens where travelers can enjoy modern amenities, complimentary WiFi, and memorable meals at the historic 15c A.D restaurant

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The Swan Hotel offers a city center retreat with garden and terrace spaces. Guests can choose between two bars, stay fit at the gym, and dine at 15c A.D restaurant. Attentive staff and free WiFi enhance this eco-certified urban getaway.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

About the neighborhood

Located in Wells, The Swan Hotel is in the city center. Wells & Mendip Museum and Lake Village Museum are cultural highlights, and some of the area's attractions include Wells Leisure Centre and Glastonbury Festival Site. Greenbank Pool and Royal Bath and West Showground are also worth visiting. Visit our Wells travel guide
Map
Sadler Street, Wells, England, BA5 2RX

What's nearby

  • Wells Cathedral
    Wells Cathedral
    3 min walk - 0.3 km
  • Sunset at the Gorge
    Mendip Hills
    9 min walk - 0.8 km
  • Wells & Mendip Museum
    1 min walk - 0.2 km
  • Vicar's Close
    3 min walk - 0.3 km
  • Wells Bishop's Palace
    5 min walk - 0.4 km

Getting around

  • Frome Station
    27 min drive
  • Bristol International Airport (BRS)
    42 min drive

Restaurants

  • The Sheep & Penguin
    7 min walk
  • Fosso Lounge
    3 min walk
  • The Crown at Wells
    1 min walk
  • Tuckers Fish And Chip Shop
    8 min walk
  • The Quarter Jack (Wetherspoon)
    7 min walk

About this property

The Swan Hotel

Hotel in the city center, remodeled in 2017
At The Swan Hotel, you can look forward to a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, 15c A.D, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a gym.
Additional perks include:
  • Full breakfast (surcharge), self parking (surcharge), and a porter/bellhop
  • A front-desk safe, smoke-free premises, and free newspapers
  • Barbecue grills, luggage storage, and concierge services
Room features
All guestrooms at The Swan Hotel have perks such as 24-hour room service, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Heating and portable fans
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 15c A.D
  • The Bar

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1422
  • Renovated entire property - January 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 28-inch TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.50 for children
  • Pet fee: GBP 15 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

Frequently asked questions

Is The Swan Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of GBP 15 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for a fee. Limited spots are available.

What time is check-in at The Swan Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at The Swan Hotel?

Check-out is at 10:00 AM.

Where is The Swan Hotel located?

Located in the heart of Wells, this hotel is steps from Wells & Mendip Museum and Wells Cathedral. Vicar's Close and Ebbor Gorge are also within 5 minutes.

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Reviews

The Swan Hotel Reviews

8.8

Excellent

9.0

Cleanliness

9.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 185 out of 375 reviews
Rating 8 - Good. 147 out of 375 reviews
Rating 6 - Okay. 30 out of 375 reviews
Rating 4 - Poor. 8 out of 375 reviews
Rating 2 - Terrible. 5 out of 375 reviews

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything and good food
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hotel

Very nice hotel with atmosphere.
Stayed 1 night in Sep 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Aug 2022

10/10 Excellent

Colin

Lovely Location

I live Wells and the Location
Stayed 1 night in Jul 2022

8/10 Good

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous room overlooking the cathedral.
Stayed 1 night in Jul 2022

10/10 Excellent

Timon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much
Stayed 1 night in Aug 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Stayed 1 night in Sep 2022

10/10 Excellent

MRS S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Stayed 4 nights in Dec 2022

10/10 Excellent

Beate

Liked: Cleanliness, staff & service, property conditions & facilities
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Stayed 1 night in Sep 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Stayed 2 nights in Aug 2022

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Stayed 1 night in Jun 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Stayed 1 night in Jul 2022

6/10 Okay

Ralph

Not a four star property front desk staff needs more training

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Stayed 1 night in Aug 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Stayed 1 night in Jul 2022

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Stayed 2 nights in Sep 2022

4/10 Poor

F

Disliked: Staff & service, property conditions & facilities, room comfort

Not For Us

Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
Stayed 1 night in Jul 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
Stayed 2 nights in May 2022

6/10 Okay

Deborah

Disliked: Staff & service, property conditions & facilities
The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
Stayed 2 nights in Apr 2022

6/10 Okay

Philip

We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
Stayed 2 nights in Apr 2022

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort

Weekend stay

Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
Stayed 2 nights in Apr 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
Stayed 1 night in Mar 2022

8/10 Good

Patricia

Liked: Staff & service, amenities, property conditions & facilities
loved the bar and card payment. Staff great.
Stayed 1 night in Apr 2022