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Hotel Chichen Itza

3.5 star property
Explore ancient ruins and enjoy modern comforts at this hotel. Sun loungers await, and delicious meals restore energy after a day of discovery.

Choose dates to view prices

Hotel Chichen Itza, surrounded by Mayan history, offers a warm full breakfast daily. Guests can enjoy drinks at the poolside bar, dine at the restaurant after visiting Grutas de Balankanché caves, and relax in the lush garden. Free WiFi keeps everyone connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

7.4 out of 10
Good
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(17 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Tinum, Hotel Chichen Itza is in the city center and near a boardwalk/promenade. Pyramid of Kukulkan and Court of the Thousand Columns are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil and Cenote Yokdzonot. Gran Juego de Pelota is another place to visit that comes recommended. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours nearby. Visit our Pisté travel guide
Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • I was super excited to get to see this in person. The site is so much more than this singular temple. Behind where I was standing is a ball court, off to the life is the sacrificial cenote or sinkhole, and behind this temple there is another structure.
    Pre-Hispanic City of Chichen-Itza
    3 min drive - 2.5 km
  • Pyramid of Kukulkan which includes heritage architecture as well as a small group of people
    Pyramid of Kukulkan
    7 min drive - 2.9 km
  • Court of the Thousand Columns featuring heritage elements
    Court of the Thousand Columns
    7 min drive - 2.9 km
  • Cenote Ik kil which includes a lake or waterhole and swimming as well as a small group of people
    Cenote Ik kil
    8 min drive - 7.1 km
  • Ball Courts
    5 min walk - 0.4 km

Getting around

  • Mérida International Airport (MID)
    99 min drive

Restaurants

  • Pueblo Maya
    4 min walk
  • La Palapa
    17 min walk
  • Chilam Balam
    14 min walk
  • Hacienda Xaybe'h D'Camara
    2 min walk
  • sac be h
    15 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Court of the Thousand Columns, Hotel Chichen Itza provides free full breakfast, a poolside bar, and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Concierge services, multilingual staff, and luggage storage
  • Outdoor furniture, a porter/bellhop, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning.
More conveniences in all rooms include:
  • Tubs or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Tinum hotel is located near a boardwalk/promenade, within 2 mi (3 km) of Pyramid of Kukulkan and Court of the Thousand Columns. Cenote Ik kil and Gran Juego de Pelota are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Chichen Itza Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 386 out of 802 reviews
Rating 8 - Good. 285 out of 802 reviews
Rating 6 - Okay. 96 out of 802 reviews
Rating 4 - Poor. 24 out of 802 reviews
Rating 2 - Terrible. 11 out of 802 reviews

Reviews

Verified

8/10 Good

Harriet

Liked: Cleanliness, amenities, property conditions & facilities
Great location and a nice hotel.
Stayed 1 night in Feb 2026
Verified

8/10 Good

JNANESWAR

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

William R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and convenient location for everything we needed to do in the area.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great service
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer 2024

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Hermilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities

Best option in Pisté, despite its failings

The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Stayed 3 nights in Jan 2024