"We were surprised by poor service at The Heathman. Housekeeping, in particular, was lacking. The first day our towels were refreshed, but the beds left unmade and the coffee supplies were not replenished. I called the front desk to specifically request housekeeping for the following day to make sure they knew we wanted our room attended to and that we needed more creamer. Despite the request, the following day housekeeping did not come at all and when I called to complain the front desk did not...

"This place is a really charming and cool spot. It's clean, quiet and the staff in my 2 experiences of staying here have been very human and professional."