"酒店服務員服務非常細心，因為酒店規定接送客戶從酒店到河口湖站，每天只有三班巴士。我辦理退房時，第一班巴士理應已經開了，但酒店服務員卻替我安排可不可以踏上第一班巴士，結果成功上了巴士，再次衷心感謝服務員細心的安排"

"Staff was helpful from the start. Hotel provides courtesy shuttle to the hotel from Kawaguchiko station. Staff welcomes you into the hotel and guide you to your room. Staff will explain how to use any amenities such as the open air bath. Our room used a futon and a staff will come by and set up the room. Much like other reviews, hotel is outdated and quite far from any convenience store or restaurant."