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Renaissance São Paulo Hotel

5.0 star property
Renaissance São Paulo Hotel offers a sophisticated urban retreat with a pool under shaded umbrellas and fine dining with spectacular city views.

Choose dates to view prices

Located in São Paulo's heart, this hotel balances relaxation and cultural immersion. Guests can book hot stone massages or body scrubs at the spa, lounge by the outdoor pool on comfy sun loungers, or enjoy local artwork in the on-site gallery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is AED 948
AED 1,001 total
includes taxes & fees
14 Mar - 15 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Vinoy Suite, Club lounge access, Suite, 1 King, Corner room

Vinoy Suite, Club lounge access, Suite, 1 King, Corner room | Premium bedding, down comforters, minibar, in-room safe

Vinoy Suite, Club lounge access, Suite, 1 King, Corner room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Stanford Suite, Club lounge access, Suite, 1 King

Stanford Suite, Club lounge access, Suite, 1 King | Premium bedding, down comforters, minibar, in-room safe

Stanford Suite, Club lounge access, Suite, 1 King

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 5 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds

9.4 out of 10
Exceptional
(45 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, down comforters, minibar, in-room safe

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Madison Suite, 1 King Bed

Madison Suite, 1 King Bed | Living area | 32-inch LCD TV with cable channels, TV, iPod dock

Madison Suite, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Jardim Paulista, a neighborhood in São Paulo, Renaissance São Paulo Hotel is in a shopping district and near the airport. São Paulo Museum of Art and Football Museum are cultural highlights, and travelers looking to shop may want to visit Oscar Freire Street and Paulista Avenue. Municipal Theatre of São Paulo and São Paulo Cathedral are two other places to visit that come recommended. Relax and indulge in the area's health/beauty spa, or seek out an adventure with skydiving, rock climbing, and mountain climbing nearby. Visit our São Paulo travel guide
Map
Alameda Santos, 2233, São Paulo, SP, 01419-002

What's nearby

  • Paulista Avenue - Sao Paulo - Brazil; Shutterstock ID 490417312
    Paulista Avenue
    2 min walk - 0.2 km
  • São Paulo Museum of Arts on Paulista avenue. Brazil travel destination.
    São Paulo Museum of Art
    10 min walk - 0.9 km
  • Cidade Paisagem Urbana Prédios São Paulo Jardins Oscar Freire Construção Comércio Brasil
    Oscar Freire Street
    11 min walk - 1.0 km
  • Rua Augusta
    2 min walk - 0.2 km
  • Reboucas Convention Center
    8 min walk - 0.7 km

Getting around

  • Consolacao Station
    3 min walk
  • Fradique Coutinho Station
    5 min drive
  • São Paulo/Guarulhos Intl. Airport
    39 min drive

Restaurants

  • Starbucks
    1 min walk
  • Living Lounge Bar & Sushi
    1 min walk
  • Bassano
    1 min walk
  • Perseu Coffee House
    1 min walk
  • Lanchopperia Augusta's
    2 min walk

About this property

Renaissance São Paulo Hotel

Luxury hotel near Paulista Avenue
Located close to São Paulo Museum of Art and Oscar Freire Street, Renaissance São Paulo Hotel provides a terrace, an art gallery on site, and a coffee shop/cafe. Treat yourself to a hot stone massage, a body treatment, or reflexology at the onsite spa. The on-site restaurant, Terraço Jardins, offers breakfast, brunch, lunch, dinner, and kids' meals. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • ATM/banking services, a reception hall, and a front-desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 444 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and separate tubs/showers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, recycling, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Secured, covered valet parking on site (USD 15 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Living Lounge Bar & Sushi
  • Terraço Jardins

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 29,063 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1997
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.58 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 22 for adults and USD 11 for children
  • Airport shuttle fee: USD 80 per person (one-way)
  • Covered valet parking fee: USD 15 per day
  • Pet fee: USD 58 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Paulo
Hotel São
Hotel São Paulo
Paulo Hotel
Paulo São
Renaissance São
Renaissance São Hotel
Renaissance São Paulo
Renaissance São Paulo Hotel
Renaissance Sao Paulo Hotel Brazil
São Paulo Hotel
Sao Paulo Renaissance
Renaissance Sao Paulo
Renaissance São Paulo Hotel Hotel
Renaissance São Paulo Hotel São Paulo

Frequently asked questions

Does Renaissance São Paulo Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Renaissance São Paulo Hotel?

As of 27 February 2026, prices found for a 1-night stay for 2 adults at Renaissance São Paulo Hotel on 14 March 2026 start from 270.9, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance São Paulo Hotel pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 58 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 15 per day.

What time is check-in at Renaissance São Paulo Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Renaissance São Paulo Hotel?

Check-out is at noon.

Does Renaissance São Paulo Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per person applies.

Where is Renaissance São Paulo Hotel located?

Located in Jardim Paulista, this luxury hotel is within a 15-minute walk of Paulista Avenue, São Paulo Museum of Art, and Oscar Freire Street. Football Museum and Batman's Alley are also within 3 mi (5 km). Consolacao Station is only a 3-minute walk and Paulista Station is 6 minutes.

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Reviews

Renaissance São Paulo Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 181 out of 1001 reviews
Rating 6 - Okay. 65 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

Reviews

10/10 Excellent

Roosmarijn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean rooms, beautiful hotel
Stayed 1 night in Dec 2025

8/10 Good

Julio

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Except room was small for 3 people.
Stayed 3 nights in Dec 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, it has a great gym and the food is awesome
Stayed 6 nights in Sep 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and great hotel staff.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet area with access to many fine restaurants options.
Stayed 2 nights in Sep 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Impeccable Service! Best hotel gym I have ever seen! Plenty of options for shopping and dinning within walking distance.
Stayed 4 nights in Feb 2025

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Amazing hotel staff
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria-Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lia and the whole staff was amazing! I wish I could’ve stayed longer. I definitely plan on coming back.
Stayed 2 nights in Feb 2025

8/10 Good

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for business meetings in the city!
Stayed 1 night in Jul 2024

10/10 Excellent

Elenyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, beautiful lobby, good gym and pool. Needs remodeling. Service is excellent. Breakfast area employees were excellent!
Stayed 12 nights in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off paulista avenue on a quiet street. Big spacious rooms and plenty of amenities on site
Stayed 3 nights in Aug 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great staff!
Stayed 4 nights in Jul 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was extraordinary!
Stayed 4 nights in Jul 2024

10/10 Excellent

Zeba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay overall

Nice location and very receptive staff. Reasonably good breakfast and happy hour. Nice views of city from top ( breakfast area) Checked us in early in the morning. No complaints!
Stayed 2 nights in Mar 2024

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

great employers, professional and helpful, excellent food, great spa
Stayed 3 nights in Feb 2024

10/10 Excellent

LUCILE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed. Great breakfast buffet at Terraco Jardim. Excellent location in a safe neighborhood with many dining options nearby. Friendly and service oriented staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, kind, and willing to help staff. English friendly also.
Stayed 6 nights in Oct 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
A safe and marvelous choice, always!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Structure, Staff, Food, Restaurant, Cleanliness, all fabulous! Mr. James exceeded our expectations in terms of kind attention and friedliness / sympathy!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and service

I was in Sao Paolo for five nights for work, and it happened to be my birthday while I was here. The hotel staff went out of their way to make my day special! (Midnight snacks and cake as per Brazilian tradition, more cake the next day… it just kept on going!) Wonderful staff, comfortable rooms, great location. Would stay here again, and hope to be back on my birthday!
Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pricey for what it offers

The hotel is on a good location and is moderately nice. The restaurant is good, but not great in comparison to same standard hotels in Brazil. The gym is well equipped, and the reception is friendly and professional. However, the hotel rooms are a bit dated, and the "fille de joie" sitting at the lobby in the evenings were a bit of a surprise.
Stayed 2 nights in May 2024

10/10 Excellent

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent as usual

Is it the newest most exciting hotel in Sao Paulo, no. But it is certainely the most consistent. I've been going for 13 years, and the stays are always great. The bed is one of the most comfortable hotel bed I've stayed at. Love Renaissance SP !
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located hotel for central Sao Paulo and nice room. We paid a little extra to get a room that was already available when we arrived at 8am and it was worth the upgrade. Club rooms are worthwhile as happy hours include a buffet and drinks and breakfast in the morning. Really helpful and lovely staff special mention to Malcoon in the club lounge who encouraged us to try Brazilian specialities and to Maria on reception for the shopping advice! The hotel dealt really well with a block-wide power outage using emergency generators to power the lobby, emergency lighting and wifi and they got the rest of the lighting/aircon back on as quickly as they could.
Stayed 2 nights in Oct 2024

10/10 Excellent

melisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Customer service 10 diamonds. The staff namely Danille was so welcoming and helpful omg. The hotel is stunning!!!! The breakfast room amazing lots of light and plants imagine a real honeycomb drizzling honey over fruits. Romance novel type stuff. I underestimated how cold the breakfast area was and the hotess a lovely warm and friendly young lady offered me a shawl. This was Customer service at a whole other level and weve stayed at the 4 seasons and ritz etc. The food was amazing we did the lounge package the welcome reception food is very good. The only downside to that was there is nothing from 11am to 530 just candy and soda. Our room was nice. The view blah. But this hotel is excellent.
Stayed 1 night in Apr 2025

6/10 Okay

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6 hours to get a baby crib, but got late checkout

It started rather well. Received a glass of espumante and the lobby is nice. The room was good with a desk and comfy bed. The big minus with the room is that they don’t have free water bottles. It’s not many hotels I been to that don’t provide free bottled water. Anyway, the big problem is their management and service. Received welcome emails asking what I need and so on. Told them that a baby crib is important to have in the room when we arrive. They said it will be sorted. When I entered the room, there was no baby crib so went down to speak with them. We’ll send one straight away, they said. Turns out that I took 6 hours and 4 visits to the reception to receive it. Every time I asked- they said it will be sent straight away. Otherwise they offered a very late check out that was much appreciated.
Stayed 1 night in Jan 2024