Does SBH Costa Calma Palace Thalasso & Spa have a pool?

Yes, this property has 2 Indoor pools, an outdoor pool, and a children's pool.

Is SBH Costa Calma Palace Thalasso & Spa pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property; nearby parking is also free.

What time is check-in at SBH Costa Calma Palace Thalasso & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Where is SBH Costa Calma Palace Thalasso & Spa located?

Nestled on the beach, this Costa Calma hotel is within 3 mi (5 km) of Pájara Beach, Sotavento de Jandia Beach, and Rio Calma Artificial Beach. El Rancho is 2.1 mi (3.3 km) away.

SBH Costa Calma Palace Thalasso & Spa Reviews, Deals & Photos 2026

8/10 Good

William

8 March 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean and staff were friendly

Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

18 January 2025

Liked: Cleanliness, staff & service, amenities

Top

Stayed 4 nights in Jan 2025

6/10 Okay

G M

28 November 2023

Liked: Amenities

Although a nice hotel it does need updating. Rooms tired. Hotel was full, long queues at the buffet, food was not spaced out enough or replenished quick enough. Standard of food had gone down since our last visit in 2018.

Stayed 14 nights in Nov 2023

6/10 Okay

Linda

24 January 2025

Disliked: Staff & service, amenities

The 2 night stay was spoiled by dreadful attitude of reception staff. First reception presented me with bill & room was already paid for. I asked if room had clear view to beach, receptionist said’How do I know am I supposed to go into every room and check, you need to look!’ I enquired 4 times about shuttle to airport but receptionist on next shift didn’t speak English! I was then informed shuttle has to be booked 2 days in advance by exceptionally rude receptionist. Kettle was broken and took 3 calls to get replacement. I travel a lot for work & pleasure & I don’t think I’ve ever experienced such ‘attitude’. Thalassotherapy pool was in very poor repair & pool was one of the reasons I’d chosen hotel. Bar & restaurant staff excellent. I don’t usually give reviews but reception were so rude, I was rather upset, I feel other travellers should be warned!

Stayed 2 nights in Jan 2025

6/10 Okay

Vladimir

11 December 2023

Liked: Cleanliness, staff & service

Well, welcome was not very promising. First, I got a room on the 4th level (same as reception) and it looked at the building in front ( in which the restaurant is) so very little view on the ocean in the background. Besides, when you're on the balcony, people passing by over the building and can see you. I asked for room change ( any level higher than 4th) but was told it is possible only with 35euros extra per day. I was immediately offered 4.5e per day for the safe and 10e deposit for the beach towels. I refused. Next strage thing was they have two shifts for dinner: 17.30-19 and 19.30-21h.You have to select one and can't change diring your stay. Next unpleasan surprise was that I came to dinner in denim shorts ( quite descent in my opinion) but I was sent BACK by the hotel director to wear long trousers! I freaked out, it was too much for an evening. I wanted to leave immediately. Staff at the reception told me it was written on a piece of paper they hand out but still why I should read all these texts just after arrival? If this is the rule it should be made clear during booking and in bold letters! It is not usual for a hotel in Spain and I was in several. As other comments said, building needs renovation, facade paint is falling off. Guests are on average above 65-70 years old, so you feel a bit like in a home for retired people. Otherwise food was ok and staff in the restaurant polite and reception staff too. Location on the beach is also good.

Stayed 4 nights in Dec 2023

6/10 Okay

Isak

28 March 2025

Disliked: Property conditions & facilities

Et hotell i forfall

Veldig hyggelig betjening, men hotellet bærer tydelig preg å lite vedlikehold

Stayed 14 nights in Mar 2025

8/10 Good

Karla Schulze

21 March 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Das Hotel ist renovierungsbedürftig, Personal an der Rezeption arrogant, die Mahlzeiten waren ok., Gang vom Zimmer zum Restaurant sehr, sehr lang.

Stayed 7 nights in Mar 2025

10/10 Excellent

Pedro

24 July 2024

Liked: Cleanliness

...

Stayed 5 nights in Jul 2024

8/10 Good

Sarah

20 July 2024

Liked: Cleanliness, staff & service

Personal an der Rezeptiv speziell, nicht zu viel erwarten. Nachfragen oder um Hilfe bitten kommt nicht gut an.

Stayed 7 nights in Jul 2024

6/10 Okay

Esther Elisabeth

18 February 2024

Liked: Cleanliness, staff & service, amenities

Singles sind nicht sehr willkommen, weder bei der Zimmerwahl noch im Speisesaal

Stayed 14 nights in Feb 2024

8/10 Good

Bernd

18 November 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr gutes Hotel mit freundlichem Personal und hervorragendem Frühstücksbuffet. Ausreichende Liegen (leider ohne Auflagen!) und Schirme am Pool. Beim Check-in und Check-out leider keinerlei Hilfe beim Gepäck durch Personal. Safe-Miete für 9 Tage 36 € ist unverschämt - habe ich in dieser Höhe bisher bei keinem anderen Hotel erlebt!

Stayed 9 nights in Nov 2023

10/10 Excellent

Fabrizio

24 July 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel bellissimo, fronte mare e con accesso diretto alle piscine ed alla spiaggia. Vista mare favolosa dalle camere e dagli spazi comuni grazie alle ampie vetrate . Personale professionale e gentilissimo.

Stayed 10 nights in Jul 2023

4/10 Poor

michele

5 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

La prenotazione e' arrivata in ritardo..dopo molto tempo..e per entrare in camera ho dovuto pagare..cosi ho pagato voi e all'albergo..doppio importo..ora sono alla Hall per farmi rimborsare..vi pare giusto????

Stayed 1 night in May 2023

8/10 Good

Burkhard

25 October 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Etwas in die Jahre gekommen aber immer noch das beste Hotel im Costa Calma. Sehr freundliches Personal.

Stayed 16 nights in Oct 2022

2/10 Terrible

RIDVAN

20 May 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bad service

Stayed 1 night in May 2022

8/10 Good

Verified traveler

4 November 2019

Liked: Cleanliness, staff & service

Es war alles super. Eine kleine Anmerkung hätte ich jedoch: Freies Wlan auf den Zimmern. Wifi kostet für eine Woche 25 Euro, wenn man es auf dem Zimmer haben möchte. Die `Verbindung ist zudem noch sehr schlecht.

Stayed 7 nights in Oct 2019

10/10 Excellent

gilles

14 October 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agréable séjour

Hôtel idéalement situé sur la plage, grandes piscines chauffées, thalasso à volonté, restauration diversifiée et très bonne.

Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

23 September 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

el trato del personal inmejorable gracias a juana chica del bar de la piscina que estancia mas agradable,tambien a pilar y leopoldo muy profesionales y agradables,no me agrado no poder tomar un masaje y una depilacion ya que estaba saturado el spa asunto a mejorar.

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

11 September 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Il faut refaire en peu la peinture Les porte a cote Spa grince Petite remarque A la réception monsieur Marco il est pas a ca place car pas accueillant pas souriant on dirais on lui embête si on pose des questions

Stayed 14 nights in Aug 2019

10/10 Excellent

Maria, Bientina (Pi)

25 August 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel curato, cucina internazionale, pulizia ottima, bellissima visuale da tutte le camere affacciate sul mare. Personale molto cortese e disponibile. Presenza per lo più di clienti tedeschi. Sempre vento anche se la temperatura era ottima

Stayed 7 nights in Aug 2019

2/10 Terrible

Olga

11 August 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff doesn’t speak English at all! On Expedia website is no information about wearing long trousers for dinner and we get that information just when we arrive for dinner in shorts! Very rude receptionist told us we can leave hotel if we don’t like policy. Dinner is serving until 9.30pmbut if you coming at 9 is not much to eat all chefs are spraying chemicals around food and start clean. Water in one swimming pool is cold but in another one is warm. Jacuzzi work in one pool but in another one doesn’t. Old furniture and dust in the room after cleaner left. The most horrible hotel I ve ever been. Definitely overpriced for what you get.

Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveler

25 July 2019

Liked: Cleanliness, staff & service

Disliked: Amenities

Caratteristiche presenti nella struttura: Trasporto bagagli: NO Mini bar con bevande e snack: NO Vallet parcheggio auto: NO Cassaforte: NO (solo a pagamento!) Set toilette: NO (sapone fisso ricaricabile come Best Western 3stelle) Pantofole: NO letto matrimoniale: NO (due letti singoli accostati e preparati con lenzuola singole!) WIFI: NO !!! (solo a pagamento e lentissimo!) Quotidiani: NO Cocktail di benvenuto: SI barman bravo : SI Utilizzo spa inclusa: SI Accesso spiaggia: SI personale poliglotta: SI Camere spaziose: SI struttura elegante: SI Detto questo, non mi è piaciuto il ristorante. Come si fa a chiudere alle ore 2130??? E offrire la cena dalle ore 18!!!! Non siamo in Tirolo o sulle Alpi! Al mattino alle ore 5.30 abbiamo fatto colazione prima di partire. Ci hanno lasciato il ristorante aperto senza nessuno ad assisterci ma solo un membro dello staff che è venuto a prendersi qualcosa da mangiare per lui. era pieno di formiche e altri insetti, che saltavano fuori indisturbati senza la presenza dei clienti. La qualità delle cene è imbarazzante: prodotti da discount tipo LIDL che andranno bene ai tedeschi ignoranti ma non alla mia famiglia. invece di offrire tonnellate di cibo come se avessero da sfamare maiali, dovrebbero pensare a ridurre le quantità e offrire più qualità. Uova maionese e tonno li mangiavo quando a 5 anni mi facevo la merenda da solo! Ultima nota: mi sono tagliato il piede in piscina. Attenzione alla grotta, ha i gradini fatti con roccia da scoglio!

Stayed 2 nights in Jul 2019

10/10 Excellent

BrigitteB

20 June 2019

Liked: Cleanliness, staff & service

Das Zimmer mit Meerblick und in den Park wunderbar und ruhig.

Stayed 11 nights in Jun 2019

2/10 Terrible

Verified traveler

17 June 2019

Disliked: Staff & service, amenities, property conditions & facilities

Having travelled extensively over the years i can honestly say that this is the worst place i have ever encountered. Nowhere in the description of this place will you find the truth, namely it is occupied 99.9% by very elderly German residents most of which exceed 80+ yrs old. As such, the place is dull, no atmosphere whatsoever, no music, no service, nobody seemingly anywhere as the place feels completely empty most of the time due to it being so huge. Don't get me wrong, from the outside it looks amazing, the photos on the site really pull you in, wide open swimming pools,both of which are so cold you cannot swim in them, the continuous blustery winds ensure you never get hot and the poolside bars are permanently closed ensuring you enjoy the long walk to the other side of the building. Food is poor to middling, exactly the same every day! however dinner is the big issue here, never have i known a hotel that demands you eat at a certain time and even sit at the same table every day, whether you want to or not. There is simply no service on offer here at all, very few staff, most of which with a very poor attitude, especially if your not German!! All in all a terrible experience in a building that pretends to call itself a hotel, in essence they should not be in the hotel trade as they litterally have no idea what hospitality means or even what it involves. We litterally contacted our airline company 24hrs after arriving trying to arrange flights home the place is apalling.

Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

22 April 2019

Liked: Staff & service, amenities, property conditions & facilities

Die Lage zum Strand und die Poolanlage sind super. Zu Fuss ist man gleich in Costa Calma, wo es Geschäfte, Restaurants und Supermärkte hat. Was für ein 4* gar nicht geht:das Geschirr und die Gläser waren oft schmutzig. Für den Safe im Zimmer muss man 4 Euro pro Tag bezahlen und auch der Tee, Kaffee und das Wasser im Zimmer sind kostenpflichtig!!!

Stayed 10 nights in Apr 2019

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