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Kenzi Club Agdal Medina All Inclusive

5.0 star property
Travelers find three sun-drenched pools, rejuvenating spa treatments, and all-inclusive luxury at this exceptional retreat in the vibrant heart of Marrakech

Choose dates to view prices

Kenzi Club Agdal Medina All Inclusive sits in the heart of Marrakech, offering a swim-up bar and poolside service in a well-maintained setting. Guests appreciate the helpful staff while choosing between archery sessions, spa relaxation, or lounging by one of the three pools.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
The current price is AED 905
AED 1,044 total
includes taxes & fees
13 Apr - 14 Apr

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Minibar, in-room safe, desk, soundproofing

Junior Suite, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Privilege Twin Room, Garden View

Minibar, in-room safe, desk, soundproofing

Privilege Twin Room, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Privilege Room, 1 Queen Bed, Garden View

Minibar, in-room safe, desk, soundproofing

Privilege Room, 1 Queen Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Privilege Room, Queen Size Bed, Garden View

Minibar, in-room safe, desk, soundproofing

Privilege Room, Queen Size Bed, Garden View

  • Sleeps 3

View all photos for Family Room (2 Adults + 2 Children)

Minibar, in-room safe, desk, soundproofing

Family Room (2 Adults + 2 Children)

  • Sleeps 2

View all photos for Deluxe Room, Queen Size Bed, Garden View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, Queen Size Bed, Garden View

  • Sleeps 3

View all photos for Privilege Room, Twin Beds, Garden View

Minibar, in-room safe, desk, soundproofing

Privilege Room, Twin Beds, Garden View

  • Sleeps 3

View all photos for Deluxe Room, Twin Beds, Garden View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, Twin Beds, Garden View

  • Sleeps 3

View all photos for Deluxe Twin Room, Garden View

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room, Garden View

8.4 out of 10
Very good
(32 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Queen Bed , Garden View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, Queen Bed , Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

Junior Suite With Garden View

  • Sleeps 2

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About the neighborhood

Located in Mechouar-Kasbah neighborhood, Kenzi Club Agdal Medina All Inclusive is connected to a shopping center. Bab Agnaou and Saadian Tombs are local landmarks, and travelers looking to shop may want to visit Jemaa el-Fnaa and Al Mazar Mall. Traveling with kids? Consider Majorelle Garden, or check out an event or a game at Royal Tennis Harti. Visit our Marrakech travel guide
Map
Avenue Mohamed VI Zone de l Agdal, Marrakech, 40000

What's nearby

  • Marrakech_AvenueMohamedVI_553248633981720891-6
    Avenue Mohamed VI
    2 min walk - 0.2 km
  • Marrakech_AgdalGardens_6130068-8
    Agdal Gardens
    8 min walk - 0.7 km
  • Circuit Moulay Al Hassan
    7 min walk - 0.6 km
  • Al Mazar Mall
    4 min drive - 2.6 km
  • Cinema Megarama
    4 min drive - 2.6 km

Getting around

  • Marrakech Central Station
    14 min drive
  • Menara Airport (RAK)
    11 min drive

Restaurants

  • Café Tablem Marrakech
    4 min drive
  • Boucherie Hammoud
    7 min drive
  • Bo Zin
    9 min walk
  • Dar Soukkar
    10 min walk
  • Café Momento
    7 min drive

About this property

Kenzi Club Agdal Medina All Inclusive

Luxury all-inclusive hotel near Avenue Mohamed VI
At Kenzi Club Agdal Medina All Inclusive, you can look forward to a free breakfast buffet, a swim-up bar, and a poolside bar. Treat yourself to a manicure/pedicure, a massage, or a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like archery. Stay connected with free WiFi in public areas, and guests can find other amenities such as a free manager's reception and a terrace.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and an indoor pool, along with a waterslide, pool umbrellas, and a swim-up bar
  • Free self parking
  • A free shopping center shuttle, 2 indoor tennis courts, and supervised childcare (surcharge)
  • Luggage storage, barbecue grills, and an elevator
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 314 rooms have comforts such as air conditioning, as well as thoughtful touches like safes and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • HDTVs with satellite channels
  • Patios, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals and snacks included
Dining availability limited at one or more venues

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Atlas
  • The Gnawa
  • The Oasis
  • The Orangery

Things to do

  • 2 indoor tennis courts
  • 2 outdoor pools
  • Archery
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Playground
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (16,146 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the swimming pool or hot tub

Property is also known as

Kenzi Club
Kenzi Club Agdal Medina
Kenzi Club Agdal Medina All inclusive
Kenzi Club Medina
Kenzi Club Medina All inclusive
Kenzi Club Agdal Medina All Inclusive All-inclusive property
Kenzi Club Medina All Inclusive All-inclusive property
Kenzi Club Medina Inclusive
Kenzi Agdal Medina Inclusive
Kenzi Club Agdal Medina All Inclusive Hotel
Kenzi Club Agdal Medina All Inclusive Marrakech
Kenzi Club Agdal Medina All Inclusive Hotel Marrakech

Frequently asked questions

Does Kenzi Club Agdal Medina All Inclusive have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

How much does it cost to stay at Kenzi Club Agdal Medina All Inclusive?

As of 28 March 2026, prices found for a 1-night stay for 2 adults at Kenzi Club Agdal Medina All Inclusive on 13 April 2026 start from AED 905, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kenzi Club Agdal Medina All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Kenzi Club Agdal Medina All Inclusive?

Check-in start time: 2:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Kenzi Club Agdal Medina All Inclusive?

Check-out is at 12:30 PM.

Are there all-inclusive benefits at Kenzi Club Agdal Medina All Inclusive?

Yes, the property is all-inclusive.

Where is Kenzi Club Agdal Medina All Inclusive located?

This family-friendly Marrakech hotel is located near the airport, within a 10-minute walk of Avenue Mohamed VI and Circuit Moulay Al Hassan. Agdal Gardens and Al Mazar Mall are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kenzi Club Agdal Medina All Inclusive Reviews

8.4

Very Good

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 348 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Kenzie was an absolute dream. We had a long journey and my son was not feeling well when we arrived. The manager at Kenzie treated us like family. He offered us early check in. He made sure my family and I were well take. Care of. I honestly feel like we wouldn’t have Siri Ed the trip without him. Thank you so much for your compassion and hospitality. Everything about the resort was perfect. Beautifully manicured, good food, lots of activities, beautiful pools, and wonderful staff. Everyone was friendly and welcoming. Our accommodations were stunning. We are so grateful that we chose Kenzie.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

DIDIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il n'y a rien à dire concernant l'hébergement, chambre propre et spacieuse, Spa impeccable et personnel très sympathique.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

caryn dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very clean,staff were kind and helpful.The snack bar at the pool was amazing.I travelled with my sister but familes all seemed to be having a great time
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Enock Tafadzwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly during our visit!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Nicky

Liked: Cleanliness, amenities, property conditions & facilities
Behulpzaam personeel en altijd wel iemand in de buurt om te helpen met iets wat je nodig hebt. Echt een top verblijf gehad het ziet er mooi en verzorgd uit.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Al Mustapha

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. 4.5 stars. Only .5 off was that phone in one of our two rooms stopped working 2 days in and was never fixed. Not a biggy but still a bit of a concern in case of emergency or other needs. Luckily we had a second room with a phone that worked. Very kind and friendly staff. And Xmas Eve dinner at the buffet was amazingly insane. So much good food and merriment. Note that the spa is not great at communicating changes if delays or staff absences that may affect scheduled service. Also the spa pool is indoor which is super but costs extra ($10 USD per adult, kids free which was very nice). Shuttle to town fills up fast and must be booked in advance (at least 24 hours if not more). We will come back!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Abdelaakal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour magnifique
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

William

Liked: Amenities
I was with a group of 6 friends on golf trip. Great location for about 7 courses within 10 to 20 min taxi. Also close to airport and Marrakesh centre. Hotel is huge with nice grounds. Padel and tennis courts are good fun. Pool areas are a bit worn and dated. Rooms are ok, bit dated. I’d say more like a 3 to 4 start in other European places. Staff were really nice and accommodated later check out. Buffet food was average but worked well for my group, with all inclusive food and drinks. All in all nice stay but not a 5 star.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good short weekend break , clean , good food , easy airport transfer , weather great , what’s not to like !
Stayed 4 nights in Oct 2025
Verified

8/10 Good

JAMES

Liked: Staff & service, amenities, property conditions & facilities
Staff are amazing, plenty of things to keep you entertained around the place. Lots of food of different types to suit many tastes. Not much too see in walking distance but free shuttle into town daily.
Reception area.
Stayed 7 nights in Sep 2025
Verified

4/10 Poor

Adesola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too busy

It was very busy. The staff always seemed busy and didn't seem very customer focused. Seemed to be quite an effort to get a table for food time which shouldn't be seeing as they should be used to the volume of people and it offers an all-inclusive service. The kids entertainment was nice. Overall, a just above par customer service experience.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

FABRICE

Disliked: Cleanliness, property conditions & facilities
well it is more like a motel. you need to walk 5 minutes to your rooms . second they have 3 restaurants but you really only 1 available every day. that is the buffet the others need to be reserved 24h in advance. no same day booking worst part when you do get your reservation the restaurant is half empty and you cannot help to wonder why you need to book 24 h in advance if they are not full anyway 2 days in a row we had to kill giant cockroaches never seen that in any 4 stars hotel i have been to. no room service..........none whatsoever ......never seen that in a 4 star hotel either
Stayed 5 nights in Aug 2025
Verified

4/10 Poor

Youssef

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Plus jamais alors que c’était ma 5eme fois Plus rien à voir Nourriture plus que bof et tous les jours les mêmes plats Le snack le midi c’est sandwich merguez et frites avec un peu de salade à droite à gauche Personnel pas du tout accueillant 😡 Faut donner de l’argent pour avoir ce que l’on demande à table comme de l’eau et des verres …
Stayed 15 nights in Aug 2025
Verified

6/10 Okay

Syed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bof pour le prix, a eviter en haute saison

Notre experience n'a pas ete tres positive et je pense que c'etait du a la haute saison. Nous avons sejourne en aout, l'hotel etait plein a craquer. Les repas etaient chaotiques, il etait tres difficile de trouver une table prete a nous acceuillir, le staff parraissait complement depasse a tous les niveaux, ils courraient dans tous les sens dans l'espace restauration pour ramener des assiettes. Dans la salle repas, nous avons attendu plusieurs plus de 10min pour avoir une cuilerre, une bouteille d'eau ou autre... Niveau hygiene, j'etais tres surprise de voir la femme de menage installer sa poubelle entre 2 stations de cuissons et levait sa pelle en l'air pour la nettoyer, les frites d'un cote et les pates de l'autre qui cuisent... Autour des piscines il etaient difficile de trouver des chaises longues a l'endroit souhaiter, les clients les prennaient d'assault des le matin. Les toboggans ne ressemblent pas du tout aux photos ! Ils etaient fermes a 17h au grand desespoir de mon fils, les piscines a 19h... La clim avait un prb avec 36 degres la nuit, il a fallu 1 nuit de galere et 3 appels pour etre enfin changer de chambres. Le lit bebe n'est jamais arriver ce soir la malgre la bonne volonte du personnel au niveau de la reception (excellent personnel je dois dire). Nous ne retournerons pas la bas, je pense que l'hotel n'a pas su accueillir ses guests dans de bonnes conditions cet ete, il aurait fallu, a minima, embaucher du personnel en plus pour faire face a la demande.
Stayed 4 nights in Aug 2025
Verified

4/10 Poor

Moustafa

Disliked: Cleanliness, staff & service, amenities
Triste séjour au Kenzi agdal. Dommage que les gens ne sont pas transparents dans leur avis. Je vais commencer par le positif: Les animateurs du kids club et animateurs adulte sont motivés et souriants. Ils mettent de l'ambiance même s'il n'y a pas full d'activités en journée. Le personnel de l'acceuil (reception, portier,agent de securité,etc) est serviable. L'hôtel semble bien sécurisé et la nuit des gardiens rodent dans le complexe. Le complexe est grand. Il y a tous ce qui faut pour peits et grands...plusieurs piscines, animations jour et soir, assez de transat, plusieurs bars, taxis dispo à l'entrée. Pour les négatifs: Le pire a été le service au restaurant buffet. Le buffet (que j'appelais cantine) n'est pas digne d'un 5 etoiles. Les propositions de plat sont répétitifs, midi, comme soir. Les serveurs et serveuses ne sont pas du tout professionnels. Le service à table est inexistant sauf si vous donnez des pourboires. Certains parlent mals aux clients. Ils ignorent les demandes ou tardent à y repondre. Il y a un grand problème à trouver une table propre et faite, des couverts ou verres propres, sauf si vous arrivez à l'ouverture. J'ai vu des cafards se balader... Le service de nettoyage laisse à desirer. Il a fallu quotidiennement reclamer soit la bouteille d'eau manquante dans le frigo, soit le changement de litterie, soit verres propres, soit des essuis propres. Le sol est resté sale toute la semaine. Ce fût lassant et ça a gâché notre enthousiasme.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

ISMAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

On a passé un excellent séjour au sein de l’hôtel Kenzi merci aux staff de leur gentillesse et leur service on reviendra la prochaine fois c’est sur
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice private pool area. Buffet food is great, not fussy eaters and we liked it a lot. Coyld improve on dressed table availability....but did not bother me as on holiday so not in a rush. One thing is the fresh orange juice could be available maybe ....if too difficult then offer it to vip customer at private pool. Other wise beautiful hotel....staff are all here to help and hard working. Really good evening shows....fabulous dancers.
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Hana

Liked: Cleanliness, staff & service

Disappointing Stay Compared to previous visit

We've stayed at this hotel a couple of times before and had good experiences, but unfortunately this time was a downgrade in many aspects. We were given one of the smaller family rooms for four people, and honestly, it should not be offered for that number of guests. It felt cramped and uncomfortable for a family of four. The buffet area was constantly lacking basic items like plates, cups, and glasses. At breakfast, it could take up to 15 minutes just to get a coffee cup. Some guests had to use soup bowls for coffee or glasses for juice, which really shouldn't happen at a hotel of this standard. They even ran out of ice cream while children were queuing. At the bar, I asked for Moroccan tea, but was told they couldn't make it due to how long it would take – even though I had already waited 25 minutes just to place an order. Towels were never available at 11.30 you have to go and pick up in morning. Staff at restaurants, bar, entertainment, were very kind and hardworking, but overall the experience didn’t meet expectations, the management has t
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely low level Property, divided into small areas which kept it very Quiet. Very French, not a lot of English spoken, but it was not a problem Lots of daily activities, but archery for example it was turn up shoot 3 arrows then leave. No assistance or scoring or competitive edge. So we only went once. As the hotel was full there were no VIP upgrades available. Food varied a lot. Good for pasta, pizza, burgers salads. Taglines tasty, but very repetitive Wh had a great 5 days but we would have been tiered of the food had we stayed any longer
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Søde tjenere, bagagefolk, Security - slidt hotel

Vi havde en blandet oplevelse dette år. Vi har boet på dette hotel hvert andet år men denne gang var både serviceniveauet faldet men også generelt hotellets mad, underholdning og mangel på service, håndklæder til poolen, mad. Vi bad om at skifte værelse, da vores værelse stank af kloak og fik et nyt værelse som lugtede at maling - desværre forfærdeligt. Vores søn fik taget sin Nintendo switch fra værelset af rengøringen så vi fik en dårlig start og satte receptionen i gang med at spore den. Vi fik skiftet værelse og rengøringen beklagede og afleverede hans nintendo . Det var en meget ærgerlig start på en ferie. Tjenerne var så fantastiske og knoklede i løbet af hele dagen. I forhold til morgenmaden, stod vi mange i kø så vi kunne få tallerkener, glas, kopper- det var ærgerligt. Hotellet trænger til en renovering hvis vi skal tilbage som kunde. Det bliver tak for mange års besøg men også sidste gang for os .
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Souad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk hotell😊👍

Suverent kommer til å bruke det hotellet igjen og om igjen❤️ fantastisk hotell og fantastisk service❤️5 stjernes 👍👍👍
Stayed 1 night in Jul 2025
Verified

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel with good facilities. Pros: Staff are very friendly and will do anything g to help. Good selection of activities every day from the animation team. Rooms well maintained and nice with daily cleaning. Amazing spa with great staff and massages Good gym (though air con could do with an upgrade) Shuttle into Marrakech - only 10 mins & free Cons: Main buffet restaurant chaotic. Always running out of food, cups, cutlery, glasses. Huge queues for non-Moroccan food and not a great choice. Very little meat. Breakfast choice been better in other hotels. Staff work very hard but are very understaffed so even drinks are self service (only soft drinks, wine & beer in restaurant). Cocktail bar near pool full of wasps, impossible to enjoy a quiet drink No air conditioning in spa rooms which was unfortunate and felt sorry for staff Not a great selection of drinks - cocktails mostly pre-made, no smoothies No ice cream throughout day except tub in main restaurant (big queue - two flavours!) Food not labelled for allergies at all Snack open at 3.30pm with good selection of pastries Would be good for mini fridge to contain some of the inclusive drinks Definitely stayed in better 5 star hotels and would say it’s a 4 star however we did pay less than we would for the more luxurious hotels so felt we got good value for money and would definitely return
Stayed 5 nights in Jul 2025
Verified

2/10 Terrible

Katy

Liked: Cleanliness
Cette année le service est très bas. La nourriture est moins que simple et sans aucun goût. Pas de diversification au niveau des cocktails et jus . Bofff quoi ! Pas Activité pour les enfants au bord de la piscine pendant la journée. Il y a un Kids club qui ferme à 12:00 et puis c’est Tout. Bon le Rapport qualité/ Prix est vachement déséquilibré.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

José

Liked: Cleanliness, amenities, property conditions & facilities
Très bien
Stayed 5 nights in May 2025