2/10 سيّئ للغاية
Sukey
18 ديسمبر 2025
I booked two nights at Parador de las Cañadas del Teide and unfortunately had a deeply disappointing experience. A severe storm hit Tenerife during my trip, the roads were closed, and I physically couldn’t reach the hotel. I called repeatedly for advice - only one call was answered, and I was told someone who spoke English would call me back, but no one ever did. I also sent several messages and received no response at all.
With no help from the hotel, I contacted Expedia. They tried multiple times to reach the property and request assistance, but the hotel either didn’t respond or didn’t engage. Under the booking terms I should have been able to cancel and forfeit only the first night..
I had no choice but to urgently find somewhere else to stay. The whole situation was stressful, unnecessary, and could have been avoided if the hotel had shown even basic communication or care. Natural disasters happen, but leaving a guest stranded without support is neither understandable nor acceptable.
This became an expensive mistake, and I hope the hotel and Expedia review what happened and provide the refund that should have been issued. No traveller should be unable to reach a hotel due to road closures and be met with complete silence from the property.
Sukey
أقام ليلتين (2) في شهر ديسمبر عام 2025