"There was a lot of difficulty entering the dining area for breakfast. Apparently we needed a reservation even though we paid for breakfast with our room"

"Everything was excellent, they also help me very well on my forgotten items."

"The room was clean and had a lot of amenities, however it was missing a USB plug for charging your phone. The staff was not very friendly and there would be 4-5 of them behind the desk and would never ask if they could help you. I stood I front while they all talked to each other for about 5 min before I had to interrupt them. Also, the elevators are incredibly slow so plan for that. Wish they had certain elevators for different series of floors. "

"This hotel is conveniently located. The rooms are small but they are well appointed. Lots of restaurants nearby. The Nippori station is quite close. I would stay here again. "

"Size of the room was smaller than I was expected but most of hotels in Japan are the same. We are spoiled in USA :) still it was great stay, TV had all important info on the screen: checkin, checkout, cleaning time, WiFi info, discounts in local stores, weather. All on welcoming screen. Toothbrush, hearbrush, raider, hair tie, slippers, ukata. No lotion though, bring yours. "

"Gorgeous lobby. Spa sample kit was great. Rooms were small but comfy."

"Very competitively priced hotel that is conveniently placed. The Japanese bath is wonderful, but the individual rooms are very small and the bathrooms are very small as well."

"There was any access to the pool regardless of the season, the pool is pay per visit which doesn’t make sense. During the booking it says there’s pool access but does not mention that you have to pay to use the amenities. The cleaning staff were very friendly which I appreciated but the staff at front desk were not very helpful, I would say average service. "