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Sofitel Haikou

5.0 star property
Travelers find peace at this luxury Haikou hotel, with aromatherapy treatments to restore the body and gourmet international cuisine to satisfy the palate.

Choose dates to view prices

Sofitel Haikou, in the city's heart, is a refined sanctuary offering body scrubs and massages at its spa. KWEE ZEEN serves international dishes, and the coffee shop provides refreshments amid garden surroundings. Helpful multilingual staff enhance the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is AED 364
AED 424 total
includes taxes & fees
5 Jun - 6 Jun

About this property

Sofitel Haikou

  • Luxury hotel near Haikou Arcade Street
  • You can look forward to a shopping mall on site, a coffee shop/cafe, and a garden at Sofitel Haikou. Treat yourself to a body treatment, a body scrub, or a body wrap at the onsite spa. The on-site international cuisine restaurant, KWEE ZEEN, offers lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Buffet breakfast (surcharge), meeting rooms, and smoke-free premises
    • A front-desk safe, concierge services, and ATM/banking services
    • Luggage storage, coffee/tea in the lobby, and a 24-hour front desk
  • Room features
  • All 208 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Rainfall showers, designer toiletries, and bidets
    • LCD TVs with cable channels
    • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in China Green Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The price is AED 313
AED 365 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 to 168 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Sofitel Haikou have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–10:30 PM.

How much does it cost to stay at Sofitel Haikou?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Sofitel Haikou on 5 June 2026 start from AED 364, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Haikou pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Sofitel Haikou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Sofitel Haikou?

Check-out is at noon.

Where is Sofitel Haikou located?

Located in Longhua, this luxury hotel is 2.9 mi (4.7 km) from Haikou Arcade Street and 9.2 mi (14.8 km) from Hainan International Convention and Exhibition Center.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 17 out of 21 reviews
Rating 8 - Good. 2 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

Reviews

Verified

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

KLAW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Sofitel Haikou for a business trip and was thoroughly impressed. The hotel offers a perfect blend of luxury and functionality, ideal for business travelers. The room was spacious, clean, and well-equipped with a comfortable work desk and high-speed Wi-Fi. The staff were courteous, professional, and attentive to every detail. The breakfast buffet had a great variety of both Western and local options, which was a great way to start the day. Meeting facilities were top-notch, and the location was convenient for accessing the business district. After work, I appreciated the relaxing atmosphere at the lounge and the stunning ocean views. Highly recommend Sofitel Haikou for business travelers looking for comfort, convenience, and excellent service.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Siew keow

Liked: Cleanliness, staff & service, amenities
My stay at Sofitel Haikou was exceptional as always. The rooms are high-tech, spotless, and very well maintained. It's a perfect blend of comfort and modern luxury. The staff are friendly, professional, and always ready to go the extra mile. I would like to express my heartfelt thanks to the service team on duty on 11 November 2025(around 9am–10am) for kindly arranging an early check-in and sending our luggages to our room within 10 mins. We had an early flight into Haikou and my mum was tired, so the thoughtful gesture was deeply appreciated. I also want to thank the service team on duty on 12 November (between 10am–12 noon). After checking out, I accidentally left my bag at the hotel, and the staff were incredibly helpful and efficient in locating it for me. Every experience at Sofitel Haikou has been nothing short of excellent. Thank you to the entire team for your warm hospitality and impeccable service. You truly made our stay memorable! Sofitel Haikou will definitely be my number 1 choice when I return to Haikou.
Mini walk in wardrobe
Washroom
Toilet
Shower area
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hovert

Liked: Cleanliness, staff & service, amenities
All good, I am satisfied
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Zhu Lianghan

Disliked: Staff & service, property conditions & facilities
Our initial room felt quite old, and there was a strong smell of cigarette smoke. It appeared to be coming from another room, as the odour was even more intense in the corridor and near our door. Unfortunately, no action was taken after our first complaint. We were later upgraded to a club floor room, which was an improvement, though still not ideal. The hotel did provide an air purifier at no extra charge following the upgrade, which we appreciated. At times, we experienced long waits for the lift, and the location was not particularly convenient. Overall, we were quite disappointed with our stay and would not choose to return to this hotel.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean, very nice!
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and convenient
Stayed 1 night in Feb 2023
Verified

6/10 Okay

SIANG MING

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is the newest hotel in Haikou and opened during the pandemic period. Had high expectations as I last visited in 2018 and this was still building and I stay at nearby Hilton Haikou. A few issues we had which is why we gave 3-star rating: 1. The hotel’s main lobby and breakfast at all day dining area was located at 35th and 34th floor respectively but the rooms are located at lower levels… very odd planning 2. The corridor way from lift lobby to rooms are designed using dark colors… makes it feel narrow and not so welcoming as we walked to our room. 3. Was on 24th floor also and some hotel guests smoking in their rooms even though it’s a non-smoking hotel and these inconsiderate guests left they room doors open allowing cigarette smoke to flow into corridor way. 4. I saw a couple of times housekeeping team passed by and nothing was done over the course of my 3D2N stay… therefore the 4-star ratings on staff service 5. While the hotel is only 3 years old and factoring the pandemic, condition of property pales in comparison to Hilton Haikou which we went over for dinner on 1 of the night during our stay. The next time we visit Haikou, unlikely we will stay at this hotel again… I have severe allergies issue and the cigarette smell given it’s central air conditioning gave me quite a bit of issue during my stay.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

JIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

全新的豪华酒店

全新的酒店，升级到尊尚客房，所有的一切都很好，海口首选
Stayed 1 night in Jan 2022
Verified

8/10 Good

Denise

Stayed 1 night in Jan 2026
Verified

8/10 Good

HANG CHI

Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Yu Chao

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024
Verified

10/10 Excellent

meng deng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Sai Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Mei Lei

Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Melody

Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

andre

Stayed 1 night in May 2021