Cromwell House sits in the heart of Eastbourne City Centre, offering a tranquil base for exploration. Guests appreciate its proximity to South Downs National Park, while the property provides public WiFi areas and an indoor tennis court for active visitors.
Eastbourne City Centre, a neighborhood in Eastbourne, is home to Cromwell House. The area's natural beauty can be seen at South Downs National Park and Seven Sisters. Treasure Island and Fort Fun are also worth visiting. Parasailing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with cycling nearby. Visit our Eastbourne travel guide
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The host will greet guests on arrival
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Frequently asked questions
Is Cromwell House pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Cromwell House?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.
What time is check-out at Cromwell House?
Check-out is at 11:00 AM.
Where is Cromwell House located?
Located in Eastbourne City Centre, this guesthouse is within a 10-minute walk of Eastbourne Bandstand, Eastbourne Pier, and Cineworld Eastbourne at The Beacon. Devonshire Park Theatre and Eastbourne Beach are also within 15 minutes. Eastbourne Station is 11 minutes by foot.
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Reviews
Cromwell House Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.4
Location
8.4
Staff & service
8.2
Property conditions & facilities
Rating 10 - Excellent. 58 out of 149 reviews
10 - Excellent
58
Rating 8 - Good. 58 out of 149 reviews
8 - Good
58
Rating 6 - Okay. 17 out of 149 reviews
6 - Okay
17
Rating 4 - Poor. 8 out of 149 reviews
4 - Poor
8
Rating 2 - Terrible. 8 out of 149 reviews
2 - Terrible
8
Reviews
Verified
8/10 Good
GARY
6 May 2024
Liked: Cleanliness, staff & service, room comfort
Very friendly, unexpected upgrade, good location.
GARY
Stayed 3 nights in May 2024
Verified
6/10 Okay
Elvira
26 August 2024
Liked: Cleanliness
The room was and clean and the mattress was good, could do with a bit of a repaint on the skirting and the blue textured wall would look better painted white. The shower/toilet door did have a big gap down the side so not very private for going to the loo if you are staying with someone else. Luckily there was another toilet down the hall. Woken up the the seagulls at the early hours. Really good location though, a minutes walk from the pier.
Elvira
Stayed 1 night in Aug 2024
Verified
8/10 Good
Dave
12 August 2024
Liked: Cleanliness, room comfort
For the price was very good just a few negatives
1) I asked if i could leave my luggage before booking in time and was told yes and given code to enter.....but no one came so for security reasons i could not really leave it.
2) No word done on room between my 3 nights stay
3) long life milk was curdled ? down to very hot weather?)
Dave
Stayed 3 nights in Aug 2024
Verified
6/10 Okay
Jamie
18 October 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
On arrival I was given a room but there was no heating so it was very cold. The Manger happily moved me to another room with a heater in which was better.
The room itself was clean and in good condition with plenty of tea/coffee.
The mattress though was very hard, not comfortable at all and quite crunchy.
The noise from outside was easily heard (which can't be helped I imagine) but still was a loud room to have.
The staff were helpful and all in all for the price I paid I can't really complain.
I don't think I would return, purely as the bed made sleep quote hard.
The picture on hotel’s website must be either old or previous owners it said about breakfast included in the ‘breakfast room’ even a notice in the room about breakfast but there was NO breakfast room and NO breakfast had to go out each morning and buy our own never saw any staff after booking in which explained why they want payment on arrival did email the address on the room information and as of yet still no reply and have been home two days no reply to number I texted also which was in the hallway also
The room itself was clean and comfortable bed but missing handle inside bathroom door and could not use shower as was broken and not attached to the wall at the bottom as was the toilet roll holder also broken I have pictures too show all the comments I have made
The picture on hotel’s website must be either old or previous owners it said about breakfast included in the ‘breakfast room’ even a notice in the room about breakfast but there was NO breakfast room and NO breakfast had to go out each morning and buy our own never saw any staff after booking in which explained why they want payment on arrival did email the address on the room information and as of yet still no reply and have been home two days no reply to number I texted also which was in the hallway also
The room itself was clean and comfortable bed but missing handle inside bathroom door which my partner caught her arm on a couple of times and could not use shower as was broken and not attached to the wall at the bottom as was the toilet roll holder also broken I have pictures too show all the comments I have made
Dean
Stayed 3 nights in Aug 2024
Verified
8/10 Good
Hilary Joy
6 September 2022
Liked: Staff & service
Family catch up time
Staff very friendly and helpful. I enjoyed all my breakfast daily and selections were good. If I need to be that area again would definitely go there again..
there was no one to greet you when i arrived very poor conditions the room was okay but i had the same towels from when i arrived till i left no one came in to change the bedding very poor will not be coming here again
Ian
Stayed 6 nights in Jun 2025
Verified
4/10 Poor
Steve
21 July 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
A bed and breakfast with no breakfast room on site, £22 on top to get it at a local cafe and no daily resupply of room consumables. I thought 2 coffees were for my first day, it was for a 2 day stay.
Steve
Stayed 2 nights in Jul 2024
Verified
6/10 Okay
Roy
18 July 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location in the rown however surroundings were very run down. No option of breakfast on site and quite poor locally. Disabled parking outside property was used by a comercial van. Eastbourne traffic wardens took no action.
Roy
Stayed 1 night in Jul 2024
Verified
2/10 Terrible
Brian
10 August 2025
Disliked: Staff & service, room comfort
Dreadful
Check-in. rrive at property and need a code to get in - o host to meet. Contrary to what the say, neither I nor my frend saw a code on our confirmation email.
Ring the number given in email and it went to answering machine, so no contact.
Breafast did not exist.
No toilet paper in my room.
No chair, drawers or shelves so clothes had to go on floor.
Brian
Stayed 3 nights in Aug 2025
Verified
2/10 Terrible
Brian
15 August 2025
Disliked: Staff & service
Poor servive? No – no service.
Check-in: Need a code which was supposedly given in their confirmation email. Neither I normy friend, on a separate booking, received a code. So I arrive at the door with no code and, good news - there is a contact number in the email. Bad news, it goes straight to voicemail. Fortuntaely, after a few minutes a resident who has a better contact number shows up and I get in.
No toilet paper in the room, no chair or similar to put clothes.
Supposed to be breakfast included - no breakfast.
Brian
Stayed 2 nights in Aug 2025
Verified
2/10 Terrible
Verified traveler
25 August 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Deserve refund for this shoddy stay.
No staff on premises, managed remotely.
Had to sit on door step for 55 mins upon arrival before i could reach someone by phone. People living next door said that this has happened a few times.
Breakfast not on sight. Was going to be cafe in next street, then got changed overnight (note under room door) to another cafe a 5 mins walk away (in the rain)
Was given lower level room which seemed overflow room as it was not very clean, mouldy and musty smell with very worn out lumpy mattress. Owners were out and 'no vacancies' sign up. Asking for another room next morning, I was given a perfectly decent one. However, not without owner at length arguing with me that I was the first guest to complain and I shouldn't expect luxury when booking these kinds of places. I've been staying in these kinds of places for over 20 years all over the UK, without ever any such issues. It's not about luxury, but about my holiday and my health. Terrible attitude.
This is the first time that the photos on Hotels.com don't reflect in anyway the actual hotel. There are no flowers at all on the hotel, as it looks in the photo. We actually thought that it was closed. You make your way in and you are wondering where you are going. We opened the door and where wondering what we had done. The door on the ensuit bathroom didn't fit the frame so there was a 10cm gap at one end. The area around didn't feel safe at night. You can hear the people next door and the pluming made a lot of noise so if someone needed to get up early and shower then everyone was up. The only positive was that the water was hot. Would not recommend this hotel to anyone. We cannot believe that this has a genuine 8.4 rating on Hotels.com.
on the website it was described as a guest house with reception and breakfast available it does no have a reception or any catering facilities now and is just rooms for hire a al AirbandB. And I was not expected, I had to wait on the door step for someone to come from another address to let me in and had to wait again while they
got my room ready. It was OK but not what I thought I had booked for! And the batteries ran out on the TV remote and I had to replace them to make the TV work and the water didn't run away properly in the shower tray, taking too long to go away! Something must have gone wrong with your or their booking system and needs to be sorted out.
Left on doorstep for 1/2 hour before they answered the door in the rain. The girl who answered the door wanted me to tip out my case in the hall to find pen and paper to take the door code down No breakfast as advertised, no Manager around to speak to. Eventually a guy who said he was a Manger who actually wasn't put manager on the phone who said no breakfast. Cant shut toilet door as door was too close to toilet. Old sash windows that rattled, toilet when flushed sounded like the Eiffel tower collapsing. The 3 milks they give had all gone off. Rubbish up the side of the building, no flower boxes outside as shown.This was a dump, would not put an enemy in it.
Spent one night in Eastbourne. Cromwell House was a perfect spot for us - easy check in, delicious breakfast, and close proximity to the pier. For the price, we felt this was a clean, cosy spot. We felt very welcome here and would definitely stay again.
Lee
Stayed 1 night in Jul 2021
Verified
8/10 Good
Bob
27 October 2020
Liked: Staff & service, amenities
Great location, beach and pier is at the end of the road.
10 minute walk to Eastbourne town centre and train station
Lovely b and b just off the sea front.The oqnwr couldn't do enough for you,lovely bloke.Room was fantastic, would definitely stay again when in the area.
CRAIG
Stayed 1 night in Sep 2020
Verified
6/10 Okay
PaulH
1 September 2020
Liked: Staff & service
I don't have any major issues but there could have better airfreshners because there was an unpleasant smell coming from the wardrobe. The owner was helpful. Car parking is a problem but this is not related just to this guest house.