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"everything was good. staff very helpful"

"The hotel is absolutely beautiful, the food is delicious with so many options, service is excellent, rooms are clean with all the necessaries, the beach is so beautiful, clear and calm. This is definitely one of the best hotels in the area. Totally recommend"

"Great views from our room but about 1 hour from the airport and beach was very small and not private. Whole family got food poisoning as well."

"My husband and I have been coming to the Los Arcos for many years. It is in a great location and is right on the beach. However this time the service was not up to par. The maid never came once to our room despite having put out” please clean the room” on the door.there was also something wrong with the AC. The room was cool enough but the vents were plugged with black mold. The managers need to give matinance and upkeep. We had a Premium room on the updated side of the hotel. We have stayed in...

"Room: we stayed in the deluxe 1 bedroom with ocean and pool view. The room is modern, functional and spacious for a family. Although we did have an issue with our original room; they resolved it quickly. Property: The grounds are lush and beautifully maintained. Amenities: The pools and activities were super fun! The kids and adults loved it. You need to mark your chairs early like most places. Food: Andrea restaurant was our favourite and the pool side dining options/room service were...

"Clean room"

"Un lugar para todo, sus amplias instalaciones nos permitieron poder descansar por momentos, divertirnos en sus albercas y en la orilla de la playa Sus animadores de actividades excelentes personas y muy profesionales Y la atención en sus restaurantes no desentona Antonio García nos dio una atención y despedida muy cálida, seguros que de esta forma volvemos"

"Room was excellent with wonderful views, staff very helpful. Great stay"

"El personal muy amable, las instalaciones muy descuidadas,las habitaciones también descuidadas de echo había algunas cucarachas, la secadora de cabello no servía,la habitación no tenía cortinas black out"

"El staff terrible nadie te ayuda mal servicio en front desk para no regresar muy mala experiencia"

"Clean room and friendly staff"

"Todo bien buena estancia y ubicación"

"No dejan entrar a niños al restaurante italiano"

"Very friendly staff members, very clean, enjoyed the hotel and how close/convenient it was for everything we did! Be cautious. Our bathroom door was janky and the railing to the balcony was shaky."

"Todo"

"El edificio es viejo y se ve un poco descuidado, pero está limpio, el personal es amable si les dejas propina por el buen servicio y el hotel no cuenta con playa, tiene un camión que te lleva pero no siempre está disponible."

"Great staff, especially the front desk, so friendly and helpful ( Anna). The room was clean and view to the ocean & pool was amazing, we stay on the fifth floor in the superior room."

"Excelente para nuestras juntas directivas"

"The staff is absolutely amazing (Sofia) the food was good and the rooms are great. I will comeback and stay here again! Highly recommend this place ."

"Very poor service, food wasn’t that great and drinks were not the best. Staff wasn’t very friendly or helpful either. Don’t recommend!"