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"Pros- great suite room. Excellent club lounge with fantastic views, food and cocktails. Lovely pool. Kids loved the buffet breakfast , especially the chocolate fountains! Valet parking was prompt. Cons- queues at check in. Room still not ready an hour after check in time (this was eventually resolved after requesting another room- and we were given an upgrade to an amazing room). Also had to wait a while for a table at breakfast. Service was mixed- some excellent friendly and professional...

"Great service always"

"Unless you want to sleep in 25 degrees plus don't stay here. Multiple complaints from multiple rooms about poor air conditioning, were told it was fixed but no change. We would come back to the room and temp was set at 29 degrees. Coldest we could get it to was 24 and that was with the fan speed on high which was super loud all night. Was told valet would be comped but then credit card was charged. Breakfast wasn't bad, however had to hunt for cutlery, mugs etc. Overall this hotel is far from 5...

"Great one night stay in Auckland CBD cheers"

"Great stay, so close to the spark arena for the concert we went to. Staff were friendly, and the apartment was clean and comfortable."

"Highly recommended! We had a wonderful experience here. The room was spotless and well-maintained throughout our stay . A huge highlight was the breakfast—absolutely delicious and very good quality. My Son Loves the Room and the Food.. Will definitely stay here again!"

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"I booked online never been there, 5 of us retired age males went to the rugby and stayed two nights. Very central to waterfront and railway station. The accommodation was excellent very clean and the staff very friendly and so helpful thanks Annie & team. Enjoyed our stay had an awesome experience in downtown Auckland. Would recommend to anyone, we will be back. Thanks a lot Jo & Joes"

"Y"

"Love the boutique feel, view from the room and location! Really enjoyed our stay and will be back to try Bistro Saine and the Halligan"

"Helpful staff"

"Excellent quality"

"Great location, friendly staff, and everything you need for a comfortable stay. The hotel was conveniently located, the staff were welcoming and helpful, and all the amenities you could need were available. Overall, a great place to stay and I would happily recommend it to others!"

"5"

"Exceptionally good service and overall great stay."