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The Ritz-Carlton, Macau

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Luxury
5.0 star property
9.6

Exceptional

Unforgettable elegance with exclusive lounge access

Impeccably maintained club level suites and tasteful decor create an unforgettable atmosphere. Enjoy exclusive 53rd floor lounge access with five meal and drink services, ensuring a memorable stay.

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

About this property

The Ritz-Carlton, Macau

  • Luxury family-friendly hotel near Venetian Macao Casino
  • Near Cotai Strip and City of Dreams, The Ritz-Carlton, Macau provides a free roundtrip airport shuttle, free water park access, and a poolside bar. Treat yourself to a manicure/pedicure, a hot stone massage, or a detox wrap at The Ritz-Carlton Spa, Macau, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with a lazy river
    • Free self parking
    • Buffet breakfast (surcharge), a free area shuttle, and a children's club (surcharge)
    • Meeting rooms, smoke-free premises, and a ballroom
  • Room features
  • All 230 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with separate tubs/showers and free toiletries
    • LED TVs with premium channels
    • Separate sitting areas, refrigerators, and free infant beds

Similar properties

Outdoor pool, cabanas (surcharge), pool umbrellas
The Parisian Macao
Cotai
  • Pool
  • Spa
  • Free airport shuttle
  • Kids pool
9.2 out of 10, Wonderful, 1,753 reviews
The price is AED 423
AED 490 total
includes taxes & fees
31 May - 1 Jun
The Parisian Macao
Compare similar properties

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Ritz-Carlton, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Ritz-Carlton, Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Macau?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Macau?

Check-out is at noon.

Does The Ritz-Carlton, Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 9 AM–11 PM at scheduled times.

Where is The Ritz-Carlton, Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Galaxy International Convention Center, Cotai Strip, and Venetian Macao Casino. Macau Matsu and Qube at the Venetian are also within 15 minutes. Pai Kok Station is 8 minutes by foot and Stadium Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 161 out of 189 reviews
Rating 8 - Good. 18 out of 189 reviews
Rating 6 - Okay. 4 out of 189 reviews
Rating 4 - Poor. 5 out of 189 reviews
Rating 2 - Terrible. 1 out of 189 reviews

Reviews

Verified

10/10 Excellent

Bouran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful interior. Suite was amazing. Staff were extremely friendly
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024
Verified

10/10 Excellent

Sau Mei May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Excellent hotel. I booked the suite. And didn’t know they included free limousine, 5 free meals per day! It really worth the value. Hotel staff are super super nice. Room are crazy pretty! Excellent amenities. Using the top brand.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fav hotel in china

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Cary

Liked: Staff & service, amenities, property conditions & facilities
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

vito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Stuff is the best.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

yufei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jason Zhao Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All workers is very nice and friendly
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

TAKUJI

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

MASUDA

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルマンのサービスがとても良かったです。
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

MingHsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分滿意，服務人員真的很親切，幾乎可以說是面面俱到
Stayed 1 night in May 2025
Verified

10/10 Excellent

OKyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 서비스, 청결, View 모두 만족했습니다

더 리츠칼튼 마카오의 모든 서비스와 객실 상태에 대해 크게 만족했습니다. 덕분에 너무나도 좋은 경험과 추억을 만들고 왔습니다. 모든 직원분들이 친절했고, 특히 김우진 담당님께서 직접 쓰신 편지와 선물에 크게 감동했습니다. 주변사람들에게도 마카오를 방문한다면 더 리츠칼튼 마카오를 적극적으로 추천하고 싶습니다. 덕분에 좋은 기억들 만들고 왔습니다. 감사합니다.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Wan Sheung

Liked: Cleanliness, staff & service, property conditions & facilities
環境寧靜,職員親切 食物質
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Seonyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무만족합니다! 최고의 호텔이였어요!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
私は日本語しか話せませんが、 ゲストリレーションズスタッフ ホテル専属ドライバー クリーニングスタッフ ルームサービススタッフ プールスタッフ レストランスタッフ ドアマン等 リッツカールトンマカオで出会う全てのスタッフがハートフルです。 言葉が通じなくても、翻訳機や筆談などで私たちの意図を理解しようと努めてくれます。(英語で話しかけてくれます。) また、パーソナルサービスも一流で、私たちは何度も何度も感動しました。
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務一流

真係做到賓自如歸 可以臨時想要多個帳幕 可以早啲check in 可以好快回應我要求 早餐好食 唯一係張床唔係太好瞓
如果家庭旅遊有小朋友可以要帳幕
best bathroom
breakfast area
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的住宿經驗

非常棒的酒店，人員的服務態度和環境清潔無懈可擊，👍
Stayed 1 night in May 2023
Verified

10/10 Excellent

sungjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완벽!!

완벽한 서비스에 감동했습니다
Stayed 1 night in Mar 2023
Verified

8/10 Good

tat fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

肉泡很差

房肉的浴袍質地很差 有失望的感覺，可以參考下香港千禧新世界的浴泡 相差很遠
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Oi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很滿意的一次住宿，無論check in，早上吃早餐，以至check out,職員態度非常好，服務周到！房間亦非常舒適，一定會再入住！
Stayed 1 night in Dec 2022
Verified

8/10 Good

Hao I

Liked: Staff & service, property conditions & facilities, room comfort

家庭遊

中秋假期帶同小朋友住宿，酒店員工對小朋友十分友善，服務都很好，小朋友玩得好開心
Stayed 1 night in Sep 2022
Verified

8/10 Good

Cherrie

Liked: Cleanliness, property conditions & facilities, room comfort
酒店整體感覺來說，可以，房間乾淨，舒適！ 但對於一間5星級酒店來說，酒店人員略欠熱情，而泊車的時候，酒店內的代客泊車服務取消，但指引不足，有點不足。
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Wai Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and beautiful hotel

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間舒適, 服務好!

很好, 慶祝生日還幫忙做了一些佈置, 還送了一個大蛋糕及紅酒, 很貼心. 只是冰箱不能用, 因此蛋糕及其他食品不能雪藏,較為不便.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨，環境好，工作人員態度好
Stayed 1 night in Aug 2020